Service Co-ordinator

2 weeks ago


Bradford, United Kingdom Howells Solutions Full time

**Service Co-Ordinator - Fire & Security
Up to £25K + Package**

Howells are working with an established Fire & Security contractor operating across Yorkshire and the North West. They specialise in in active fire and security solutions, offering an unparalleled level of knowledge & service in this sector.

**Service Co-Ordinator Purpose**

Your role as the Service Coordinator will be to co-ordinate and assist with the scheduling of the field engineers' workload, manage the day-to-day reactive call outs, administer all the engineers' reports correctly to be processed, manage engineer's equipmentreturns.

You will also carry out general office duties including answering and handling telephone calls and queries efficiently and effectively.

**Service Co-Ordinator Key Responsibilities and Accountabilities**
- Schedule onto CRM software (CASH) all reactive and planned in jobs for field engineers.
- CASH - EMCS false alarm management for fire and security systems
- CASH - update product and costs when required.
- CASH - Adding suppliers onto the platform
- CASH - creating new stock locations with products to cover engineer van stock
- CASH - Mirroring CASH records into Sage
- Be on 1st response for all service / reactive enquiries.
- Schedule and make appointments for all planned in jobs.
- Allocate and manage workload for field engineers.
- Process and oversee engineers' equipment returns.
- Monitor and report on activities and provide relevant management information.
- Co-ordinate the day-to-day operations to ensure the smooth running of the service department.
- Provide adequate and efficient support for the field engineers.
- Provide customer service in an efficient, professional and courteous manner.

**Service Co-Ordinator Salary & Benefits**

As well as a competitive basic salary up to £25,000, you will also receive; c28 days holiday + bank holidays, pension, health care and genuine career progression opportunities.

**Applications



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