Customer Helpdesk Advisor
3 days ago
**CustomerHelpdesk Advisor**
**Ulverston**
**£25,000 - £30,000 Base + Benefits**
My client are a specialist within the e-commerce software sector, with a focus on Independent retailers including the Equestrian, Lifestyle and Outdoor sectors. My client work closely with retailers, manufacturers and suppliers. They offer a cloud basedstock control and Epos system which in-turn integrates with a responsive ecommerce platform, Click & Collect function, Supplier integration, and Service Centre Management, Customer Rewards Engine and Business Intelligence & Reporting tools.
The Customer Helpdesk Advisor will be responsible for providing support to a client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem-solving and logicalthinking along with Microsoft skills are essential.
**Key responsibilities**:
- Provide first-class service to existing customer base
- Analysis of problems and issues, seeking resolution or appropriate training
- Effectively escalate support cases to the internal development team when required
**Essential skills and qualities**:
- Customer service experience, ideally in a Helpdesk/Support role. All training will be provided on internal systems.
- A sound grasp of ICT skills such as using MS Office
- Strong verbal and written communication skills
- Able to work to deadlines
- Upbeat and friendly attitude
- Ability to be able to pick up new systems with ease
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