Support Team Member

1 week ago

Ulverston, United Kingdom The People Pod Full time

Support Team Member - helpdesk
Our client is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. They are established yet rapidly expanding due to the market demand. Are you the ideal Customer Support specialist looking to be part ofthis journey.
Their customers are retailers in the outdoor sector, from Cycle through to Equestrian. They've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation,and having secured a solid customer base in Ireland, they are poised to push out into mainland Europe and beyond.
We are looking for a Customer Service Team Member to join the Support Team, providing first-line support to customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in-depth problem-solving. You willwork closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.
Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.
What's in it for the ideal Helpdesk support team?
- Position based in Ulverston
- Contracted 40 hours per week
- 20 days holiday plus bank holidays
- Private company healthcare
- Competitive salary - Starting salary is between £24,000 and £28,000 depending on experience. With rapid salary progression for those who demonstrate hard work and ability.
- Work alongside passionate and experienced people
- Close engagement and support with management
- A meritocratic environment that demonstrably rewards results
Key Responsibilities:

- Provide first class service to existing retail customers
- Analyse problems and issues, seeking resolution and keeping customer informed throughout
- Effectively escalate support cases to the internal development team when required
Essential Skills and Traits:

- 1 - 2 years of customer service experience
- A sound grasp of ICT skills such as using MS Office
- Strong verbal and written communication skills
- Excellent organisation and time-management
- Upbeat and friendly attitude
- Able to be able pick-up new systems with ease

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