Mortgage Services Consultant

2 weeks ago

Fleet, United Kingdom Fleet Mortgages Full time

About Fleet Mortgages

Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. We have exciting plans to grow our business and have an opportunity for an experienced Mortgage Services Consultant to join our team in Fleet.

What we can offer you

We offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection, discretionary annual bonus and more.

Job Purpose

This is a varied role, dealing with all aspects of our post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Dimensions
- Reports to Team Leader (Mortgage Services)
- Develops and maintains relationships with internal contacts and departments
- Department service and quality standards must be achieved

Key Outputs & Responsibilities
- Work to agreed objectives, service standards and deliverables
- Ensure relevant documentation and information received is checked for adherence to policy and criteria
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
- Provide a prompt reply to all written correspondence
- Develop positive working relationships with colleagues
- Adhere to internal/external compliance, credit review and audit requirements
- Use initiative to resolve queries outside own area of expertise
- Train and mentor new team members
- Take responsibility for your own learning and development
- All other associated duties and responsibilities and carry out any tasks as required by management

Qualifications & Experience
- Proactive, flexible, and willing to take on new aspects of the role as the Company evolves and also help out other teams
- Excellent communication skills, both written and verbal
- PC literate with a good knowledge of Microsoft Office products including Word, Excel and Outlook
- Proven experience of mortgage administration and customer service is essential
- Previous experience of the following would be an advantage but is not essential:

- Arrears’ collection
- Mortgage securities / title experience
- Option to study CeMAP

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Reference ID: MSC001

  • Mortgage Administrator

    11 hours ago

    Fleet, United Kingdom PRIMIS Mortgage Network Full time

    Job Profile: **Mortgage Administrator - Fleet, GU51** **PRIMIS Mortgage Network** are seeking a PartTime **Mortgage Administrator **to join a partner firm of PRIMIS Mortgage Network’s Mortgage Advisory operation whom are based in Fleet GU51. Our highly valued AR partner are a small yet successful Mortgage & Protection advisory business. The partner...

  • Mortgage Case Manager

    2 weeks ago

    Fleet, United Kingdom Stellar Select Full time

    About our Client and the role of Mortgage Case Manager: We are working closely with our client, a specialist mortgage brokerage, as they expand their team with the addition of experienced Case Managers. This role provides an opportunity to join a growing business where you will play a critical part in managing finance applications from submission through to...

  • Mortgage Case Manager

    2 weeks ago

    Fleet, United Kingdom Stellar Select Limited Full time

    Job Title: Mortgage Case ManagerLocation: Fleet Hybrid 1 day a week in office, 4 WFHSalary: Up to £40,000 plus performance-related incentivesHours: Monday to Friday, 9:00 am to 5:30 pmAbout our Client and the role of Mortgage Case Manager:We are working closely with our client, a specialist mortgage brokerage, as they expand their team with the addition of...

  • Mortgage Case Manager

    1 hour ago

    Fleet, United Kingdom Stellar Select Full time

    About our Client and the role of Mortgage Case Manager: We are working closely with our client, a specialist mortgage brokerage, as they expand their team with the addition of experienced Case Managers. This role provides an opportunity to join a growing business where you will play a critical part in managing finance applications from submission through to...

  • Mortgage Administrator

    2 days ago

    Fleet, United Kingdom CHL Mortgages Full time

    **Description**: The Mortgage administrator role sits within our operations team and involves all areas of administration and customer service related to post completion mortgage loans. The role is a growth role and will involve working with internal teams to ensure the smooth transfer of loans between the companies. A background working in the mortgage...

  • Mortgage Case Manager

    4 hours ago

    Fleet, United Kingdom Stellar Select Full time

    Job Title: Case Manager Location: Fleet, Hampshire (Hybrid 1 day a week in the office, 4 days WFH) Salary: Up to £35,000 Hours: Monday to Friday, 9:00 am to 6:00 pm About our Client and the Role of Case Manager We are working closely with our client, a specialist mortgage brokerage, as they expand their team with the addition of experienced Case Managers....

  • Mortgage Underwriter

    7 days ago

    Fleet, Hampshire, United Kingdom Chetwood Bank Full time £40,000 - £60,000 per year

    Department Mortgages Employment Type Full Time Location Fleet Workplace type Hybrid Reporting To Lynne French Key Responsibilities Skills, Knowledge and Expertise Benefits About Chetwood Bank We're a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgagesData Protection We anticipate...

  • Mortgage Underwriting Quality Control Team Leader

    1 week ago

    Fleet, United Kingdom CHL Mortgages Full time

    **Description**: The successful Mortgage Underwriting Quality Controller Team Leader will play a vital role in the day to day credit risk management function working alongside an experienced and professional operational team to implement of a robust and effective Credit Risk framework across the business. **Key Responsibilities**: - Lead and Develop the...

  • Mortgage Case Manager

    2 weeks ago

    Fleet, United Kingdom Stellar Select Full time

    A specialist mortgage brokerage is seeking a motivated Case Manager in Fleet to manage mortgage applications from submission to completion. The role involves liaising with customers and lenders, maintaining service levels, and ensuring compliance. Ideal candidates should have previous experience in mortgage case management and excellent organizational...

  • Mortgage Underwriting Team Leader

    5 days ago

    Fleet, United Kingdom Personnel Selection Full time

    Due to our continued growth and success, we now require an additional Team leader within our Mortgage Underwriting department. We are an award winning mortgage buy to let company who can offer a salary up to £46k depending on experience. The main functionof the Underwriting Team leader will be to manage an underwriting team daily, to ensure staff are...