Customer Experience Coordinator

Are you an experienced and driven individual with a passion for driving excellence and delivering outstanding customer service? We have a fantastic opportunity for you Trustgreen, a leader in open space management, is seeking a dedicated and motivated Customer Experience Coordinator to join our team.

We believe that a strong customer experience is key to building lasting relationships and driving business success.

**Why Join Us?**
- **Leading Innovators**: Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.
- **Professional Team**: We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support.
- **Customer Service Focused**: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart.
- **Vision for Improvement**: Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage.
- **Great Place to Work**: We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status.
- **Fun and Engagement**: We take fun seriously From charity events and competitions to our annual team away day, there's always something happening at Trustgreen.

**The Role**

As our Customer Experience Coordinator, you will play a key role in enhancing the customer journey, by providing exceptional customer service to our customers, responding to enquiries, resolving issues and providing personalised solutions to customer needs. You will be responsible for managing customer relationships, ensuring customer satisfaction and maintaining customer loyalty. This role requires a high level of communication, problem solving and organisational skills, as well as the ability to work collaboratively and proactively with customer and stakeholders.

**The Person**

We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn't settle for “good enough.” You will possess a solid understanding of customer needs and behaviours with strong organisational and communication skills.

Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to **do the right thing.**

**Main Responsibilities**:

- Responsible for providing excellent customer service.
- Handle customer enquiries, queries and feedback.
- Provide accurate, valid and complete information to customers.
- Identify customer’ needs and provide appropriate solutions.
- Maintain customer records on our database.
- Follow communication procedures, guidelines, and policies.
- Coordinate with other business units to ensure customer needs are met.
- Provide feedback on the efficiency of the customer service process.

**Key Skills**
- Strong proven experience in customer journey, customer service, or related roles.
- Ability to deliver an outstanding service level to align with customer experiences strategies.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Excellent communication and interpersonal skills, with a passion for customer advocacy.
- Ability to work collaboratively across teams and influence stakeholders at all levels.

**Benefits**
- Company Pension
- 25 Days Holiday plus bank holidays
- An additional day holiday for every year of service
- A day off for your Birthday
- Employee Assistance Programme

**The Opportunity**

This is a significant role within Trustgreen, where the right individual will have the opportunity to directly contribute to the successful delivery of our core business activities.

You will be part of a company that values its team members and contributes positively to the community and environment.

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person