Risk Event Incident

**Excited to grow your career?**

**Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.**

**About the role**

We're looking for a Risk Event Incident & Reporting Coordinator to manage the timely recording, escalation and remediation of risk events and other operational losses, working within the Chief Controls Office. The Risk Event Incident & Reporting Coordinatorwill ensure actions are tracked to appropriate resolution, identify themes and trends around risk events and interface with 2nd and 3rd Line Colleagues where appropriate.

**What you'll be doing**
- Responsible for ensuring the Incident Management framework is adhered to in order to meet regulatory and legislative requirements
- Managing escalation and notification of risk events with senior leadership and colleagues
- Responsible for the collation and analysis of data from Metricstream and elsewhere as appropriate to produce clear and concise management information, including trend analysis for the appropriate stakeholders
- Maintaining oversight of the Incident Management process, to ensure high quality responses and governance is adhered to
- Own the root cause analysis, investigation and reporting of Dealing Errors and Operational losses
- Lead the development of 1st Line Risk Reporting of loss events within the Control Office
- Supporting with the collation of Management Information for monthly Forums and Committees
- Chairing regular meetings with key internal stakeholders, Digital and other interested parties to analyse and prioritise issues requiring resolving
- Supporting the Root Cause Analysis process with the Business Risk & Control Managers

**About you**
- Good understanding of risks and controls and a basic understanding of risk events and how they should be managed
- Planning and organisation with ability to self-prioritise workload
- Good technical understanding / knowledge of Funds and Platforms
- Willingness to multi-task and be able to pivot based on changing priorities and incidents which arise
- Strong presentation and oral communication skills

**Interview process**
- 1 Stage Interview Process

**Working Schedule**
- 37.5 hours per week

**Why us?**

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What's on offer?**
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- up to 30 days depending on role level & increasing with length of service

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.