Senior Sales Agent

1 day ago


Darlington, United Kingdom The Lane7 Group Full time

Forget everything you thought you knew about bowling alleys, because Lane7 is different. Really different

With 10 sites already up and running and further new openings planned across the country this year, we are now have a full time Senior Sales Agent position available to work within our bookings team at our head office in Darlington.

As a Senior sales agent you will be responsible for:

- Working alongside a fellow senior sales agent to support the Sales manager and the day to day running of the call centre
- Outbound sales to previous customers and potential group booking
- Leading the call centre when on shift in the sales manager’s absence
- Accurately completing general bookings and upselling products and services to customers
- Communicating clearly and effectively with customers via all channels
- Ensuring leads for all bookings including large events and private hires are assigned to follow up
- Complaint handling, as well as highlighting issues & feedback to the manager
- Proactively monitoring the site diaries for anomalies and issues then taking the appropriate action to resolve them, whilst maximising space to ensure optimum sales
- Completing any ad hoc tasks and duties as assigned by your manager
- Being a point of contact for sites to support with any technical issues during your shift
- Assisting the Sales manager with setting up booking types and diary management
- Ensuring all platforms are kept upto date and encouraging the team to work together to achieve group targets
- Supporting colleagues during there shifts
- Training new team members
- Monitoring workload throughout the day and assigning tasks to team members where appropriate to ensure the customer is responded to in a timely manner

What you'll bring to the business...
- Confident in your own abilities and able to influence and communicate effectively at all levels
- Positive with a can do attitude and a hands on approach to get the job done
- Commercially aware with strong communication skills
- Passionate about sales and your products
- Enthusiastic and self-motivated
- Ideally experience in a customer service environment

What you'll get in return

A modern, friendly office environment in a central town centre location

28 Days Holiday (inclusive of Bank Holidays)

£22,500 plus bonus scheme

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Application question(s):

- Can you work anytime between Monday-Sunday between 9am-9pm?

The role involves lots of evening and weekend work and we need full flexibility between these times.



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