Customer Partner

5 days ago

Remote, United Kingdom Stonewater Full time

We’re now looking for a Customer Partner to join our Neighbourhood team, to provide exceptional customer service and administration support, putting customers at the heart of everything you do.

At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. In this role you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our neighbourhoods such as parking, waste, nuisance in communal space and grounds maintenance. You’ll also have the opportunity to identify and project manage community projects which will really make a difference.

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills and energy and help us develop our national service model.
- Have proven Housing / Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think ‘beyond process’ to find innovative solutions for customers.
- This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to _**_#DiscoverStonewater?_**

INDSP

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