Passenger Service Agent

2 weeks ago


Jersey, United Kingdom Condor Ferries Full time

We have an exciting opportunity for Passenger Services Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.

**The Role**

We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.

In this role you will be working in our Contact Centre team and our Port locations with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.

In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.

To be successful in this role you will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.

You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

Full time shifts involve working 8.5 hour shifts across 5 days a week including weekends. However, we recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed and we are happy to discuss your needs during interview.

**As a Condor Ferries colleague, you can enjoy a range of benefits from day one, including**:

- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for your family and one nominated other, plus on FREE trip per year
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s
- Salary: to be discussed at interview.

**About You**

We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service.

You’ll thrive in a role where no two days are the same, be that your roster, the team you work in or the situations you deal with.

**Important details to know**:

- This position does require shift and weekend working.
- The intended location for this role is Jersey, Channel Islands.
- To work in Jersey, applicants are required to have the relevant Employment status.

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

Work Location: In person



  • Jersey, United Kingdom Condor Ferries Ltd Full time

    We have an exciting opportunity for a Passenger Service Agent to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...


  • Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for Passenger Service Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...


  • Jersey Marine, United Kingdom Swissport Full time

    A prominent aviation services provider is seeking a Customer Service Agent at Jersey Airport. Applicants must reside on Jersey Island, UK, and will provide exceptional service to passengers. The role offers part-time hours with a salary of £14.83 per hour. Key qualifications include customer service experience and flexibility for shift work. Benefits...

  • Customer Care Agent

    1 week ago


    Jersey, United Kingdom Blue Islands Full time

    We are seeking a Customer Care Agent to join our Jersey-based team This exciting opportunity is perfect for someone passionate about providing outstanding customer service, with the ability to work in a fast-paced environment. **FIND OUT MORE


  • Jersey, United Kingdom Equiniti Full time

    Management Level I Job Description-Securities Specialist Operations Specialist EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an...

  • Ground Handler

    2 weeks ago


    Jersey, United Kingdom Gama Aviation Full time

    **Vacancy Name** - Ground Handler **Vacancy No** - VN637 **Employment Type** - Full-Time **Division** - Ground **Work Location** **Job Details** **/** **Position: Ground Handler** **/** **Location: Jersey** **/** **Working Hours: Full-time** Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we...

  • Trust Administrator

    4 days ago


    Jersey, United Kingdom HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands...


  • Jersey, United Kingdom Clarivate Full time

    We are hiring an **IP Renewals Senior Lead**, for our Jersey office The IP Renewals team is responsible for client onboarding, data verification, and maintaining and securing the Patent and Trademark rights of our corporate and law firm customers. Involves engagement with customers, internal teams, Patent Offices, and agents globally in line with...


  • Jersey, United Kingdom Premier Travel Group Full time

    **Job Title: Short-haul Travel Expert** (**Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man, Shetland, and Orkney)** **Reports To: Travel Expert Manager** **Based: Jersey office** **Salary: Basic of £20,500 with uncapped commission, Realistic OTE of £36k.** **Contract: Full-time, permanent** **What are we looking for?** As a Short-haul...

  • Account Manager

    2 weeks ago


    Otis Jersey, St Mark's Lane, St Helier, Jersey, JE LL., United Kingdom Otis Full time £30,000 - £70,000 per year

    Date Posted: Country: United KingdomLocation: Otis Jersey, 2 St Mark's Lane, St Helier, Jersey, JE2 4LL.Account ManagerChannel IslandsRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and we are recruiting an Account Manager on the Channel...