Training and Process Lead

4 days ago

Southampton, United Kingdom Benefex Full time

Fancy coming and being part of our team of Benefexers? We need awesome people to join us on our mission to make work a great place to be for absolutely everyone.

We’re a fast-moving technology business undergoing rapid growth and are one of the leading providers of employee benefits solutions to employers. To help us on our quest to deliver and be the best we need the most brilliant people out there on boardand that’s where you come in.

**Tell me more...**

We are currently on the hunt for a Training and Process Lead within our Gateway operations team. You will work closely with the Head of Operations developing a training and competence strategy, that enables us to deliver excellent service to our customers and drive employee engagement by supporting with personal development.

You will work to identify where our processes can be simplified to improve our speed of service and ensure we upskill our customer facing teams efficiently. You will also be delivering training, carrying out quality checks, be the process expert and focal point for queries and escalations, alongside sharing best practice and process improvement across the Gateway team.

You will be a member of the operations leadership team and a collaborative approach is absolutely fundamental to the success of this role.
- Group Risk, Healthcare and Pension knowledge
- Knowledge of the SME sector and SME portfolio management
- Previous experience within Employee Benefits or other Financial Services is essential
- Experience of leading a team, with demonstrable examples of coaching or training and managing performance
- People leadership capabilities, with the ability to drive own and teams’ performance and improvement
- Excellent written and oral communication skills
- Confidence and resourcefulness
- The ability to work independently with high levels of organisation, prioritisation and within strict deadlines
- Microsoft Excel, Word and Outlook to an intermediate level is essential
- Existing experience in designing and running training programmes in a regulated environment would be beneficial

**Rewards for you**:

- Benefits including 25 days' holiday (plus your birthday off)
- Healthcare cash plan, income protection, life assurance, wellbeing days and access to our own award-winning online benefits scheme
- Great team and office environment

Sound like the role for you? If so, please get in touch, as we’re looking to recruit into this position as quickly as possible.

Department
Benefex Gateway

Job Title
Training and Process Lead

Salary
Up to £34,500 per annum

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