Support for Maritime Training

**Details**:
**Reference number**:

- 429422

**Salary**:

- £26,607
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- MCA - UK Customer Maritime Services

**Type of role**:

- Administration / Corporate Support
Operational Delivery
Policy

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Southampton

**About the job**:
**Job summary**:
Have you worked in a role where you were the go-to person for administration support, customer queries, or coordinating tasks across departments?

Do you take pride in being organised, reliable, and able to juggle multiple priorities while keeping everything on track?

Have you supported companies or teams with claims, funding, or training programmes, especially in a public or maritime setting?

If so, we’d love to hear from you

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at MCA.

**Job description**:
We are looking for an organised and motivated individual to help deliver the Support for Maritime Training (SMarT) Scheme — a vital government-funded programme that supports shipping companies with the cost of training cadets, officers, and ratings. As a key part of this high-profile scheme, you’ll ensure smooth day-to-day operations by managing admin tasks, processing funding claims, and working closely with the SMarT Manager and Policy Co-ordinator to support the future of UK maritime skills.

Your responsibilities will include, but aren’t limited to:

- Monitor the SMarT inbox and answer queries, escalating when necessary
- Process SMarT Ship Approval requests
- Process and monitor SMarT Officer Training Payments and Self-funded Officer payments, check SDS entries and action queries
- Raise, monitor and resolve SMarT service requests for claims, access issues, enrolments and
- Run regular Power BI SMarT forecast reports and issue to the Training Providers and updated reports upon request
- Responsible for organizing the annual MCA Officer Trainee of the Year award

For further information on the role, please read the role profile_. _Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

**Person specification**:
Required experience:
To be successful in this role you will need to have the following experience:

- You will be comfortable working in a fast-paced working environment and adaptable to changing priorities.
- The ability to prioritise and manage your own workload
- The ability to effectively communicate with stakeholders to obtain and pass information.
- Experience of using Microsoft products, Outlook and use of databases

**Additional Information**

**Working hours, office attendance and travel requirements**

Full time roles consist of 37 hours per week.

The expectation at present is a minimum of **60%** of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

**Visa Sponsorship**

**Behaviours**:
We'll asses