Personal Shopping Coordinator

18 hours ago

Bicester, United Kingdom Value Retail Full time

Personal Shopping Coordinator
- Bicester, GB, OX26 6WD
- Full Time

**Something Extraordinary Every Day**
- As **Personal Shopping Coordinator** your primary role will be to support & assist the Personal Shopping team on dealing with client appointments, Virtual Shopping, bookings and data reporting.
- In addition the** Personal Shopping Coordinator**will, when required, host client appointments and recommend clothing/accessory options from brands across the Village that would suit their needs.
- The **Personal Shopping Coordinato**r will need to ensure they are proactive, solution providers who will deliver high quality customer service to all clients, whilst working with brands to assist in increasing their sales.
- This is a fast paced, exciting opportunity for someone who is keen to develop their career in Personal Shopping within a luxury shopping destination.

**About the role**
- Assisting Personal Shoppers with appointments, both virtual and in village.
- Dealing with clients to identify their specific needs regarding product, services and shopping experience.
- Building and keeping strong relationships with Brands and teams in the village to optimise sales results.
- Providing personalised advice and tailored product recommendations to fulfil clients' needs and product requests.
- Handling product enquiries, generic requests and ensuring the highest standards of customer service.
- Acknowledging and fulfilling clients’ requests coming from various sale channels and remaining flexible towards needs of guests within the village.
- Work to achieve both your individual KPI’s including sales targets and the wider business KPI’s

**Role requirements**
- At least 2 years’ experience, working for a luxury retail brand.
- Knowledge of sales analysis tools such as salesforce, excel or equivalent
- A genuine interest in delivering “an above and beyond” level of service is essential.
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
- Confident using social media to support client contact and increasing sales.

**There’s no one quite like us**
- The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

**What we do for you**
- The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits

**Come and live your story with us**
- The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun

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