Applications Specialist

1 week ago

Birmingham, United Kingdom Binding Site Full time

**Applications Specialist**

Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation?

Do you want to make a difference?

If the answer is ‘yes’ then you’re just the kind of person we’re looking for
- Working with Binding Site systems to develop an in depth knowledge and experience of software and assay performance.
- Developing a working knowledge of system performance and relate to customer expectations.
- Identifying risk and ensuring correct escalation of issues to the senior management team.
- Conducting technical presentations / training sessions both in-house and offsite to educate and support customers in optimal use of binding site assays and protocols.
- Creating and maintaining technical support literature and training materials.
- Developing and maintaining good working and customer relationships both nationally and internationally.
- Training and supporting customers, sales and marketing personnel and subsidiary / distributor staff.

**Essential**:

- A Science Related Degree (or equivalent)
- Customer service and support experience
- Training experience
- Knowledge of laboratory instrumentation
- Knowledge of clinical laboratory procedures
- Knowledge of Nephlometers and Biochemistry instrumentation
- Good written and presentation skills
- Excellent communication skills (both written and verbal)
- Good IT skills
- A full UK driving license
- The ability to travel at short notice and unsociable hours
- To be flexible to the needs of the business

**Working for us**:
Founded in 1986 by a group of former researchers based at the University of Birmingham, Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency.

The Company is built on the success of its people and values them as its key asset. Integral to Binding Site is creating a diverse and inclusive culture which welcomes and creates diversity of thought, action, and innovation where all 1,200 colleagues can truly thrive. Support and continuous education is reinforced through partnerships with organisations such as Stonewall.

With a strong focus on building a sustainable future for its workforce and local communities, Binding Site has high aspirations for continuous improvement and ensuring their people contribute to their future vision. In addition, Binding Site has recently been recognised at the 2021 Birmingham Post Business Awards, winning both “Company of the Year” and “International Trade and Export” Awards.

Working at Binding Site means being part of a global, award-winning community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.

Location: Birmingham (Hybrid Working)

Hours: 40 hrs

**Benefits**:
Competitive Salary
Pension 6% contribution
25 days paid holiday plus bank holiday
Medicash
- taxable health benefit

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