Business Manager Financial Services

1 day ago

Hitchin, United Kingdom Hales Group Limited Full time

Business Manager
I'm looking for a Business Manager to join a well established and sought-after Financial Services company in Hitchin.
You will be ensuring a smooth run of the business including support for the Chairman and provision of direct business support for key partners within the business
Key responsibilities as Business Manager
- You will be managing systems and processes across all business including the family office to create operational synergies
- Lead and manage the Adviser Support Team
- Compliance (regulatory function)
- Direct support to key advisers, pod leaders and the Chairman
- Oversight of business development
What you will do:

- Establish and manage effective systems, processes and procedures and collaborate with the wider business to ensure continuous improvement
- Oversee and contribute to the creation of technical operational procedures and templates
- Be fully conversant with the business's systems and structures. Work with Head Office teams to develop new business procedures
- Manage training, performance and development of advisers and Advisor Support team. Ensure consistency across the businesses including documenting 121 meetings, reviews and objective setting to support development.
- Work with the team to develop necessary skills training for all advisers
- Oversee the provision of HR management including recruitment, induction, roles and responsibilities reviews and updates
- Oversee the provision of business development
- Benchmark outsourcing costs ensuring value for money
- Provide overall management support to the Chairman where necessary
- Manage system migrations appropriately with a plan and controls in place.
- Review Quality Framework best practice and make recommendations
- Perform end to end client outcome reviews and make suggestions on how to improve
- Develop existing relationships within the Administration Centre
What you need:

- Proven people management experience
- Excellent planning/organising skills with the ability to balance competing priorities
- Intermediate/advanced computer skills with knowledge of Microsoft packages
Central point of contact for Partners and clients for any escalations or complaints
- Perform root cause analysis on all errors to ensure prevention and track actions to completion
- Optimise client experience by reducing errors, rework and delays
- Ability to build strong relationships by demonstrating patience and delivering on promises
- Ability to multi-task and work to deadlines, ensuring quality and attention to detail is never compromised
- Act as a role model always ensuring actions are consistent with the culture of the business
- Show a resilient attitude and the ability to work under pressure
- Possess excellent communication skills, internally and externally
- Be open to change with a creative approach to problem solving
- Delivering business results.
- Teamwork - promotes cooperation and commitment within a team to achieve goals and deliverables.
- Making change work - responds positively to change, embracing and using new practices to accomplish goals and solve problems.
- Developing self and others - demonstrates an ongoing commitment to learning and self-development.
- Planning and organising - manages own time, priorities, and resources to achieve goals.
In return:

- Salary 60K - 70K
- Bonus up to 10% annually
- Pension matched up to 5%
- 25 days holiday plus bank holiday and an additional day off for your birthday and Christmas shut down paid
- Free snacks and drinks daily
- Progression and development

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