Senior Billing

Job Description

Senior Billing & Collections Specialist

We are currently recruiting a Senior Billing & Collections Specialist to join the Finance Specialist team based in Sheffield. Sheffield is the finance hub for the EMEA region, and this is a great opportunity to join a global team in a supervisory role.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
The finance specialist team is focused on providing the highest level of service to some of Fragomen's biggest clients; putting our established client working relationships front and centre in everything we do.

Transparency, open communication and autonomy are integral to our culture which helps foster great teamwork, innovation, and a convivial working environment.

About the role:
The Senior Billing & Collections Specialist will the first point of escalation for day-to-day team process and protocol questions; providing a source of technical expertise to ensure key objectives are met. They will also help support the communication channels between the team and other areas of the business, by dealing with incoming queries and low level escalations, as well as being a key contact for the education of the business on finance issues. They will play a key part in supporting the Finance Services Supervisor and Finance Services Manager in enacting change, identifying and delivering training and assisting with project based work.

The Senior Billing & Collections Specialist will facilitate timely and accurate invoice submission, invoice query management, billing reporting, client protocol development and documentation, and managing collections activities. They will work to improve billing accuracy, monitor work flows, liaise with Billing & Collections Support Team, CSMs, Central Billing Team, management and case teams, and report on the performance of various aspects of the billing cycle.

They should act as a role model for more junior members of staff, assisting them to develop their core competencies to the level required.
- Other key responsibilities will include:_
- Assigning and delegation of team workload
- Work with managers to provide the necessary training to case teams and other support functions.
- Provide input into the tools and programmes used to train staff
- Exercise judgment in identifying and escalating matters to managers attention and above, as appropriate
- Fluent understanding of and ability to execute service delivery according to client - specific protocols and service level agreements
- Fully understand specific client engagement terms and requirements in regards to liaising with the client and updating client files on the electronic database
- Maintain client billing information within Fragomen Connect system
- Ensuring timely and accurate invoice submission to clients based on agreed upon timelines.
- Building and maintaining good working relationships with external clients.
- Creating and maintaining protocols within the Client Protocol Library
- Working with Management to review current processes with an eye on improving and documenting same.
- Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters.
- Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes.
- Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients.
- Assistance with the onboarding of new clients
- Supporting the Finance Services Manager with any ad hoc tasks

About you:
The successful person will also be able to manage high volumes of work and be able to show positive performance and results in their current role. The desire and ability to take on new tasks and responsibilities will also be essential.
- Also required:_
- Excellent time management skills with ability to manage vari