Billing & Collections Specialist

Job Description

Billing & Collections Specialist (Finance Specialist Team)

We are currently recruiting a Billing & Collections Specialist to join the Finance Specialist team based in Sheffield.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 60 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 6,000 employees in more than 60 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
The finance specialist team is focused on providing the highest level of service to some of Fragomen's biggest clients; putting our established client working relationships front and centre in everything we do.

Transparency, open communication and autonomy are integral to our culture which helps foster great teamwork, innovation, and a convivial working environment.

About the role:
Our Billing & Collections Specialist will be able to communicate in a professional manner with internal and external clients, attorneys and paralegals and adhere to existing Firm billing policies and procedures. They will also work closely with our wider Billing & Collections teams to address any issues and support on related projects.
- Other key responsibilities will include:_
- Ensuring timely and accurate invoice submission to clients based on agreed upon timelines.
- Building and managing good working relationships with external clients
- Approving invoices in line with client protocols with a heavy focus on accuracy
- Managing of AR ledger & client debt with a focus on bringing payments into terms and providing written and verbal updates to the wider collections team
- Providing regular AR reporting to clients
- Managing invoice queries, providing efficient and accurate responses to the client within agreed SLA’s
- Creating and maintaining protocols within the Client Protocol Library
- Working with Management to review current processes with an eye on improving and documenting same
- Processing credit card payments
- Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters
- Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes
- Supporting case management team and client with ad hoc reporting requests
- Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients
- Leading the onboarding of new clients including creating and documenting the order to cash journey
- Supporting the Finance Services Manager and Finance Services Supervisor with any ad hoc tasks

About you:
You will have a proven track record of client and senior stakeholder management; with the ability to present complex issues in a succinct manner and influence decision making. Being able to demonstrate tangible results in resolving complex billing and collections problems along with reducing aged AR and DSO, would be highly advantageous.
- Also required:_
- Be able to act under instruction with limited supervision, and process feedback in a constructive manner
- Strong communication skills
- Complete tasks within agreed time-frames and in line with expectations
- Be highly organised - simultaneously managing numerous initiatives and activities with attention to detail
- Strong analytical skills, forward thinking and creative
- Have a pragmatic approach to problem solving using initiative and tenacity to succeed
- Demonstrates the ability to challenge the status quo and find better ways of working
- Previous experience of forming and cultivating relationships with clients and internal stakeholders would be advantageous
- Ability to be adaptive in a team where responsibilities and processes frequently change
- Willingness to be trained on all aspects of the team responsibilities and to cover as required
- Be willing to assist in other key areas within the EMEA team

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The