Patient Estates Officer

This is a fantastic opportunity to become part of the Patient Estates/Financial Accounting Team at Midlands Partnership University NHS Foundation Trust.
We are seeking to recruit a motivated individual with excellent communication skills, is compassionate and has the ability to work as part of a team as well as on their own with good numerical /analytical skills. You should have a positive and flexible approach to your work and able to adapt to changing/challenging situations.
You will be liaising with Patients/Service Users within the Trust and dealing with all aspects of their financial concerns, being able to deal with difficult situations effectively and efficiently.
In this role you will provide a confidential, efficient and courteous service for Staff, Service Users & Relatives, Suppliers & Customers.
Salary is B4 (£25,147 - £27,596) per annum (pro-rata).
Contact with patients is incidental.
Assist patients/clients during incidental contacts, provide non-clinical advice/information to patients/clients/relatives
Responsible for dealing with all aspects of financial concerns relating to all patients within the Trust. Being able to deal with difficult situations effectively and efficiently.
Responsible for the effective operation of financial systems relating to patients monies and cashiering duties. Including monthly reconciliations, Losses and Compensations, Charitable Funds and Petty Cash processes etc, transfer of resources as appropriate.
Implements policies and propose changes to working practices and procedures (e.g. when planning for the impact of new legislation) and implements procedures set by others
Demonstrates activities, work routines to others in own work area/allocates work to more junior staff in the section; provide induction training for trainees, new members of staff.
To keep the Assistant Financial Accountant appraised of significant issues relevant to the post.
To provide an excellent service to all relevant users and to undertake all associated duties in line with expected professional standards.
Responsible for other duties commensurate with salary and band. The post holder will be jointly responsible with the Trust for developing the contents of this job to meet the perceived needs of the organisation.
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Contact with patients is incidental.
Assist patients/clients during incidental contacts, provide non-clinical advice/information to patients/clients/relatives
Responsible for dealing with all aspects of financial concerns relating to all patients within the Trust. Being able to deal with difficult situations effectively and efficiently.
Range of work procedures and practices, majority non-routine, intermediate level theoretical knowledge
Responsible for the effective operation of financial systems relating to patients monies and cashiering duties. Including monthly reconciliations, Losses and Compensations, Charitable Funds and Petty Cash processes etc, transfer of resources as appropriate.
Implements policies and propose changes to working practices and procedures (e.g. when planning for the impact of new legislation) and implements procedures set by others
Demonstrate own activities to new or less experienced employees / day to day co-ordination of staff; provide practical training.
Demonstrates activities, work routines to others in own work area/allocates work to more junior staff in the section; provide induction training for trainees, new members of staff.
Undertakes surveys or audits as necessary to own work/Regularly undertakes R&D activity
Completes e.g. staff surveys /designs and conducts complex audits to improve financial & accounting services
Understanding of accounting procedures (reconciliation and balances, VAT payments and deductions, finance com