Volunteering & Community Officer

Summary Do you have a proven track record of having responsibility for the day to day management of volunteers and are passionate and enthusiastic about the benefits of great volunteer involvement?

What it's like to work here Home to the Anson family since 1624, the Shugborough Estate is the complete working estate. The estate includes a Georgian mansion house with magnificent views over the riverside garden terraces, Grade 1 listed parkland, woodland, walled garden, workingfarm and servants quarters as well as two shops, a second hand bookshop, café and tea room.

More recently, Shugborough was the home of Patrick Lichfield, photographer and cousin to the Queen, and features in much of his work.

Shugborough is supported by a passionate and engaging team of volunteers who you'll work with on a daily basis.

Click here for more information about this location

What you'll be doing You'll have a sound working knowledge and experience of volunteering principles and practice and will be able to demonstrate the ability to adapt your style and tone to meet the changing needs of your audience. You'll also be able to recognise the key differencesbetween staff and volunteering roles, particularly the legal framework, the approach to reward and recognition, and dealing with challenging situations.

You’ll be part of the Visitor Experience team, working alongside two other Visitor Experience Officers, the Volunteering & Community Officer and Welcome Manager. You’ll also work closely with; and build strong relationships with; every other department acrossthe estate from Rangers and Gardeners to Food and Beverage and Retail as well as the passionate team of volunteers that support the estate every day. You'll support the volunteer team through recruitment, induction and day to day support and engagement. You'llalso support the property's volunteer line managers through your knowledge of IT based volunteering systems within the National Trust.

Reporting into the Visitor Operations and Experience Manager, you'll be based in the Visitor Experience team alongside two Visitor Experience Officers and the Welcome Manager. You'll work with volunteer line managers across the property building relationshipsto support and develop the volunteering offer at Shugborough.

Who we're looking for We'd love to hear from you, if this sounds like you:

- Demonstrate a sound understanding of volunteering and be enthusiastic about promoting the benefits of great volunteer involvement and opportunities
- Be passionate and enthusiastic about working with volunteers and understand the differences between staff and volunteers, particularly the legal frameworks
- Have excellent customer services and communication skills
- Have a flexible approach and be a great team player, be able to lead on and work with other people's agendas towards a common purpose
- Be well organised and attentive to detail
- A sound working knowledge of volunteering principles and practice
- IT skills (Microsoft Office)
- Knowledge and experience of budget management
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.