Booking & Scheduling Operational Lead - Salford Hub

20 hours ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
We are seeking a confident, resilient individual with excellent communication skills and a proven track record of managing complex services, with the ability to lead and drive forward change in a positive and enthusiastic way.

You will be someone who can demonstrate creative and innovative solutions, be self-motivated and can liaise with external stakeholders in pursuit of efficiency and service improvement, with a passion for promoting the GPAA services.

The role is evolving to meet the needs of a transforming and pioneering service, your attention to detail and clear passion for delivering an efficient, high quality service will stand you out from the crowd.

**Main duties of the job**:
To manage the day-to-day operational performance of our Salford based Booking & Scheduling team. You will motivate, inspire and empower your team of Support Managers and Supervisors to ensure we are delivering the safest and highest quality service to the local population against a defined set of Key Performance Indicators (KPIs). You will take a proactive and responsive approach to overcoming issues and challenges to deliver continuous improvement and operational excellence. To champion the voice of the patient in all elements of service management.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Experience and Knowledge**:
**Essential criteria**:

- Evidence of operational experience as defined within the job specification, in an NHS or broader public/private sector setting.
- Evidence of ability to lead and work as a team member with professional and managerial colleagues.
- Detailed knowledge and experience of activity management (including waiting lists) and all national standards
- Ability to empower, coach and support staff

**Qualifications**:
**Essential criteria**:

- Business administration qualification, e.g., NVQ3, or equivalent experience.

**Desirable criteria**:

- Degree level or equivalent experience in healthcare or project management

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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