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Customer Engagement Consultant
2 weeks ago
Customer Engagement Consultant - Secondment
**Job Description**:
**Customer Engagement Consultant - Fixed Term**
**Salford Quays or Staines, flexible, hybrid**
**Fixed Term 12 months**
**Full Time (37.5 hours per week)**
**Salary £34.5K - £37.5K depending on experience**
We consider all types of flexibility wherever possible, including locations, hours and working patterns.
**We make health happen**
**How you'll help us make health happen - the role**
- Manage the end-to-end the delivery of over 150 Bupa Academy sessions annually achieving 70+ NPS, including liaising directly with senior management from the client and Bupa.
- Lead regular client and intermediary facing meetings to prepare for Academy sessions to ensure the experience is tailored and meets customer needs. Includes briefing and coaching account managers and clinicians on presentation content.
- Host each Academy session by presenting the introduction and summary sections of the modules in a live client facing environment and answering any questions related to our products and services live.
- Manage all communications to support the Academy including providing clients with tailored follow-up comms to support their needs and enhance their ability to gain more value from their relationship with Bupa.
- Build close working relationships with the clinical teams across Bupa to ensure the delivery of the Academy is seamless and professional. Offer feedback sessions on their delivery to improve the client experience.
- Re-define and deliver the client experience programme. Create a market leading experience to target key strategic accounts. Manage end-to-end the delivery of 10+ events a year, managing cross functional teams to deliver a personalised, professional, and seamless on-site visit.
- Support the creation of market leading content to engage key clients and intermediaries to position Bupa as the most trusted health and wellbeing partner.
- Project manage the external B2B experiential programme to support the delivery of 10+ client and intermediary experiences annually, including managing external agencies, internal senior stakeholders and clinical teams.
- Respond to strategic client marketing requests, ensuring communications are delivered on time and within budget.
- Present in sales team meetings, provide appropriate updates and assess demands for the engagement programme and act on any feedback to improve the customer experience.
**You**
- Proven experience of working with corporate clients and intermediaries at Bupa
- Experience delivering presentations to senior level management and clients.
- End-to-end event management skills
- Strong Bupa product and services knowledge, with ability to understand and intepret client data.
- Excellent planning and organisational skills, including the ability to manage multiple projects at once
- Strong communication skills with an ability to build strong internal and external relationships.
- Proven communication and presentation skills, both written and verbal.
- Understanding of clinical insights and terminology
- A confident decision-maker, comfortable working autonomously
- Previous experience of working with external marketing agencies
- Able to work within a project team both in terms of idea generation and delivery.
**Benefits**
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
You'll receive the following benefits and more:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Various other benefits and online discounts
**Why Bupa?**
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
PR, Marketing & Brand
Locations:
Bupa Place
Gym membership, Private medical insurance, Employee mentoring programme, Paid volunteer time, Company pension, Referral programme, Discounted or free food, Private dental insurance, Cycle to work scheme, Additional leave, Free flu jabs, Financial planning services, Health & wellbeing programme
