Meet and Greet Volunteer

2 weeks ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Our volunteers are an invaluable part of the hospital team. When you volunteer with us, you help to improve patient experience through supporting staff with patient care.

Are you friendly and ? Are you able to approach people to offer help?

We are looking for volunteers to support Monday to Friday 8.30am
- 4.30pm.

As a meet and greet volunteer, you will welcome patients and visitors to the hospital with a friendly smile and you will be able to approach people to enable you to assist them.

Based at key locations throughout the Trust, you will provide guidance to visitors and patients, directing them to departments and wards promoting a friendly and polite welcome. You will support in maintaining the upkeep of the reception areas, if situated on one of the desks.

When required you may assist in taking somebody in a wheelchair to a department (wheelchair training is required)

Volunteers cannot replace the role of a paid employee and this is not a work placement.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
- To greet and welcome patients and visitors to the hospital providing a friendly and welcoming atmosphere.
- To help patients and visitors find their way to different parts of the hospital.
- Offer patients and visitors information and support to reach their destination, to include location of stairs, lifts, telephones, wheelchairs, and car parking machines.
- Provide clear and accurate directions with signposting and maps to visitors.
- Answer general enquiries as required.
- To assist patients and visitors to book the buggy service and log requests in a timely manner.
- Providing a courtesy ‘Meet & Greet’ service (wheelchair training required)
- Answer incoming telephone calls professionally and action as appropriate.
- Be proactive in assisting anyone who may be or looks lost within the hospital.
- Always keep the reception desks and areas clean and tidy.
- To ensure confidentiality is maintained at all times of all details appertaining to patients and visitors.
- Ensure everything is packed away and keys, etc. returned at the end of the shift to the volunteer’s office.
- To engage in any other appropriate activity as required, under the supervision and guidance of the Volunteer Services.
- To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this.

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