A&e and Ward Volunteer

Please note that volunteering is an unpaid role - we do not offer sponsorship as volunteering does not meet UK sponsorship requirements.
Can you spare 4 hours a week?
Are you friendly, caring and a good listener? Are you able to approach people to offer help?
Our volunteers are an invaluable part of the hospital team. When you volunteer with us, you help to improve patient experience through supporting staff with patient care.
Our A&E role is over 18’s only.
We are looking for people for 2 specific roles within the Trust:
A&E (over 18’s) and Ward
If you are not interested in any of these roles, please DO NOT APPLY.
**We are looking for volunteers seven days a week**:
A&E - 8.00am until late
Wards - 8.00am - 8.00pm
When you apply, in your supporting information please include the following:

- Which role do you want to do and why?
- Why do you want to volunteer at the hospital?

**PLEASE NOTE**:
IF APPLICANTS DO NOT MEET THE CRITERIA, THEN THE APPLICATION WILL NOT BE SHORTLISTED
THIS ADVERT IS CAPPED AT 20 AND WILL CLOSE ONCE APPLICANT LEVEL HAS BEEN REACHED.
**All roles are based on the needs of the hospital**:
A&E (over 18’s) - You will be based in A&E supporting staff with patient care. You will receive training and shadow an experienced volunteer to start with. Your duties will then include:
Spending time with patients, engaging in friendly conversation
Help and assist with hydration and nutrition
Directional support
Restocking
Ward - Based on wards supporting staff with patient care. You will do 4 weeks training on one of the Academy wards before been allocated to a new ward. Your duties will include:
Spending time with patients, sitting and engaging in friendly conversation
Help and assist Hosts with hydration and nutrition
Run errands for staff as and when required
Restocking
Volunteers cannot replace the role of a paid employee, and this is not a work placement.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
A&E (over 18’s)
- Chat & engage with patients.
- Offer food & drink if allowed.
- Ensure kitchen areas are clean.
- Wellbeing - offer books and puzzles to patients.
- Sluice - Tidy rooms, ensuring stock for staff like alcohol wipes, specimen pots
- Linen trolleys - each area has different requirements, check the needs, and restock as required, ensuring it is tidy
- All areas - restock clinnel wipes, PPE
- Wipe areas down once patient has left
- Support patients with completing Friends & Family cards

Ward
- Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.
- Chatting / Reading to patients who may not have visitors.
- Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff.
- To greet patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
- To sit alongside patients at mealtimes chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
- Helping the hostess to serve meals and deliver snacks to patients.
- Make drinks for patients and ensure water jugs remain full.
- Assist with keeping patient bed areas tidy.
- Making drinks for visitors, including the day area. Wash and tidy kitchen area.
- Highlight the infection control stations to all visitors and point out gel dispensers to them. Replenish gel dispensers as required.
- To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this, in particular wearing aprons and gloves where appropriate and attention to hand washing/gel.
- To engage in any other appropriate activity under the supervisio