Junior IT Service Delivery Manager

1 week ago


London, United Kingdom Advanced Resource Managers Limited Full time

About the Role Our client is seeking a high-calibre individual to join a well-established team to support their Senior Service Delivery Manager. You will be primarily responsible for (but not limited to) managing the relationship with the Customer, managing the relationship with Vendors, providing regular reporting, managing escalations, progressing outstanding requests from the Customer and assisting with the BAU Support function as and when required. **Working hours will be within core hours 7am to 7pm. Core Shift will be 9am to 5pm. On site attendance will vary but we must provide a regular onsite Customer facing presence. About You environment. Essential skills: - A professional and confident manner - Ensuring the highest level of customer service is delivered at all times - Good understanding of relevant technology - proficient in a technical working environment - Good interpersonal skills and communication (both written and oral) when engaging with people - of all levels - Ability to manage relationships with customers, vendors and colleagues confidently and - competently - Ability to think laterally under pressure with attention to detail Advantageous skills: - Microsoft 365 Knowledge - Azure Knowledge - Google Workspace Knowledge - ITIL - Agile Working Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We providetechnical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the worldtoday. We will never send your CV without your permission.



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