Service Delivery Manager

2 weeks ago


London, United Kingdom Lorien Full time

**Service Delivery Manager**
- Project Management
- £65-72k + package
- London (in offices 3x per month, may be slightly more when there are critical deadlines)

Our client, a global IT consultancy, are looking for a Service Delivery Project Manager to come and join them on a permanent basis.

The role sits on their Application Management and Testing team, working with a variety of clients across all sectors. As an SDM Project Manager, you will manage the delivery of outsourced services across Application Management, Service Management, QA andTesting, and Automation.

**Responsibilities**
- Act as service integration point for the client to ensure consistency of services
- Support managers and client directors on delivery
- Define and track development sprints and the progress of the development team
- Provide concise and accurate information to advise the client and internal teams and drive action
- Ensure teams are looking after the UAT of all tickets
- Ensure complex/high priority incidents are managed efficiently and effectively
- Ensure ITIL principles are followed

**Key Skills and Experience**
- Commercial experience as a project manager, ideally in a technical/service delivery environment
- Knowledge of ITIL processes
- Understanding of Agile methodology
- Experience leading teams and mentoring more junior staff
- Strong vendor/client management experience

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.



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