Defence Digital

**Details**:
**Reference number**:

- 265360**Salary**:

- £22,220**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Shift Working**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- HMNB Clyde, Faslane, Helensburgh G84 8HLAbout the job

**Job summary**:
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

We have fantastic learning and development programmes to gain externally recognised qualifications, as well as in-house training and mentor opportunities We’ll support your learning within your designated field and beyond, providing upskilling options and further training to support your continuous professional development. You’ll also be able to take advantage of our excellent benefits package, including a wide range of discount services, generous leave allowance and a market-leading Civil Service pension.

Reserved posts are open to UK nationals only, while non reserved are open to UK, Commonwealth, EEA and certain non-EEA nationals. Contact your recruitment team if you’re unsure about this job’s status.

Allowances: A shift allowance of 20% and weekend premiums are payable for this role.

This position is advertised at 37 hours per week.

**Job description**:
As a Communications Centre (Commcen) Operator, you will be part of the team responsible for undertaking 24/7 management of the Naval Shore Telecommunications Network (NSTN) Message Handling System (MHS) at Commcen Faslane.

The team sits within the UK Strategic Command, Defence Digital Ops J3 area and forms part of the team structure, providing 24/7/365 service delivery to a select customer base within the UK and overseas

This post is part of a 12 person, 24/7 shift working team, supporting the delivery of High-Grade Messaging (HGM) across defence

The Commcen Operator supports the Commcen Operations Manager and the Shift Supervisor, carrying out tasks as directed and advising of delays/issues in relation to the reception, delivery of formal signal messages and maintaining controlled access to the Commcen.

We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role.

**Person specification**:

- Process formal signal messages for input into appropriate IT Message Handling System.
- Take ownership of signals from originators via hand, fax, telephone, and approved IT media, ensuring they conform to procedural rules. Record, determine transmission path and forward for preparation. Sign and return receipt notes.
- Manage the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations whilst maintaining the protected document register within the agreed timescales.
- Monitor and report message irregularities and equipment faults appropriately.
- Preparation of special handling signals or material for onward delivery by means of suitably cleared IT message handling systems, hand message, courier or registered postal service. Initiate service action as required to ensure the correct and timely handling.
- Manage the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications Publications accordingly.
- Maintain records of a controlled access to Commcen in accordance with local instructions and requirements

If you have the following desirable skills, knowledge or experience, we would love to hear from you
- Previous experience of messaging systems would be beneficial but not essential.
- Strong customer management skills, including the ability to build long term relationships with key internal and external stakeholders.
- Ability to communicate effectively to a variety of audiences, synthesising information to portray key messages and facilitate effective decision making.

The successful applicant will be part of a 12-person team, which operates a 1 in 4 shift roster: 4 shifts on, 4 days off pattern.

Working hours: 24/7 shift work - 2 x 12-hour days, 2 x 12-hour nights, followed by 4 days off.

All shifts will have mandatory start and finish times, details will be provided at the interview stage.

A shift allowance of 20% and w