Quality Assurance Lead

1 day ago

London, United Kingdom MAXIMUS Full time

Introduction:
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
Area Quality Assurance Lead is a clinical role within operations

Essential Job Duties:

- Liaises closely with National Clinical Audit Lead to understand quality standards required.
- Responsible to ensuring adherence to CHDA clinical quality assurance programme.
- Responsible for delivering clinical quality assurance programme in their operational area, including managing head of work of formal audit.
- Ensures HCPs and Clinical Standards Practitioners understand the QA standards.
- Performs clinical audit and case review as required.
- Coaches and monitors performance of Clinical Standards Practitioners and HCPs in their performance of case review and formal clinical audit.
- Collates trends locally and reports to national clinical audit lead to help devise solutions locally and nationally to drive continuous improvement in clinical standards.
- Participates in meetings with area colleagues and national clinical advisory team to share knowledge and best practice and deliver improvements across CHDA.
- Undertake sufficient assessments to maintain approval and professional registration and also as required flexibly according to the needs of the business as a whole.

Education and Experience Requirements:

- Acted as a registered healthcare practitioner [nurse, physician, physiotherapist, occupational therapist] in a CHDA assessment centre or equivalent
- Able to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff
- Complies with all applicable continuous professional development requirements
- Able to effectively coach and mentor HCPs to improve / maintain performance standards
- Able to ensure that professional practice standards and “best practice” are maintained in all areas of work
- Able to deliver productivity and quality standards agreed between the Centre and the DWP and to respond positively to feedback
- Qualified to deliver Stage 3 training an advantage
- Qualified to perform CHDA case audits and able to provide instruction on how to write reports that meet A grade requirements
- Flexible and adaptable
- Able to understand, anticipate and meet immediate and medium-term customer and client needs
- Able to collaborate effectively with others to drive a performance culture
- Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
- Able to maintain a professional demeanor in stressful interactions

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