Visitor Experience Officer

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

What it's like to work here:See the gothic and classical collide at Castle Ward, an eccentric 18th-century mansion resting on a rolling hillside and looking out over the tranquil waters of Strangford Lough in County Down. Walk or cycle along the Lough trail or through the sheltered woodlands and spot butterflies, rabbits, ducks and swans. Step into a fantasy world of castles and dragons as you explore the Georgian farmyard and the lough shore, film locations for the hit television series Game of Thrones. Stroll through the sunken garden and see vivid reds, yellows, greens and pinks from seasonal flowers in this newly restored Victorian garden. Round the day off with a treat in our tea-room or browse the gift shop and pick up a bargain at the second-hand bookshop.

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What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Understanding of the aims and ethos of the National Trust
- Excellent communication skills, both verbal and written
- A hard working approach, be committed and a team player
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (30 hrs pw to 09/09/23)