Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Playworkers will help set up the activities, welcome families daily, and ensure that the presentation standards of the site remain high throughout the summer, providing the safe and clean experience visitors expect creating a positive and lasting impression of this popular event. Playworkers will also assist families and visitors with the hiring of bikes for the site, ensuring they have a safe and enjoyable experience.

**Salary**:£12.75 per hour

**Contract/duration**:Fixed Term Contract until 02-Sep-2025

**Hours/working pattern**:This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays, however, there are no evenings or split shifts.

A typical shift/ week pattern maybe 2-3 days per week 10am-5pm/6pm

**Potential start date**:Tuesday 1st July 2025

What it's like to work here:Reporting to the Experience and Visitor Programming Manager, you’ll be part of the Visitor Experience team working at Castle Ward for the Summer season.

Castle Ward, a stunning National Trust property located near Strangford, is seeking enthusiastic and dedicated Playworkers to join our team during our Summer of Play initiative. This exciting program runs from 5th July until 31st August, offering children and families a range of fun, creative, and accessible play opportunities in the beautiful surroundings of our estate. As a Welcome & Service Assistant Playworker, you will play a crucial role in facilitating engaging and imaginative play experiences that encourage children to explore, learn, and connect with the activities available.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, ensuring everyone enjoys their experience at our Summer of Play event.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service and are passionate about play and eager to inspire children this summer to engage with the outdoors and nature.

You can view the full role profile for this role in the document attached, along with further details about the Playworker element. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

NIJOBS

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 02/09/25)