Clinical Service Lead

**About the role**:
The CSL will work with staff within the community services to support the Clinical Manager and Deputy Head of Service Delivery to provide day-to-day operational management and clinical leadership for the community services in their area. The postholder would be responsible for the line management of the staff who work in these teams; for the performance management of the services in terms of quality, finance, human resource management and governance.

The CSL oversees and provides clinical leadership to the Band 7 Team Managers to ensure that their services deliver effective health care and wellbeing interventions in accordance with relevant standards and guidelines. They will escalate issues as necessary to the Clinical Manager for support, monitor daily incident reports and provide follow up and support to teams.

The CSL will deputise for the Clinical Manager as requested (including meetings). The CSL will contribute to objectives related to operational/governance improvements and will work with team managers to embed these under the direction of the Clinical Manager (CM). The CSL will lead on a number of key areas of improvement as directed by the Clinical Manager and develop any plans or change strategies required for these.

The postholder will provide assurance on and follow up on actions and outcomes of patient experience complaints and compliments, as well as actions arising from RCAs/SIs and CQC. The CSL will manage the agenda for embedding and monitoring all aspects of quality and governance such as the Merton Quality Governance Group for example, and provide reports and plans back to the group as required. They will also have responsibility for managing the service group risk register and complaints/incident actions.

The CSL will facilitate and channel teams ideas for quality improvement initiatives and will participate in QII projects at the direction of the Clinical Manager supporting teams to implement actions relating to improving clinical and operational performance and reducing unwarranted variation. The post holder will good knowledge of Qii approaches and experience of how to use these approaches.

You would work alongside the Advanced Clinical Practitioner to have oversight of service compliance with CQC - Key Lines Of Enquiry standards and support teams to implement actions relating to improving compliance with standards.

The CSL will assist the Clinical Manager as directed with business planning and business cases related to the vision and objectives for the portfolio and deliver cost improvement initiatives in conjunction with team managers. You will liaise with and involve business/corporate partners at the direction of the Clinical Manager.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

**About the team**:
We are looking for an innovative and enthusiastic professional to join us in Merton Community Services as our Clinical Services Lead (CSL).

The Clinical Services Lead post is based within Adult Community Mental Health Services in Merton at the Wilson Hospital.

**About the location**:
Wilson Hospital has free staff parking, and has good transport links, the closest being Mitcham Junction train station including tram connection.

This post is responsible for the day-to-day operational management and clinical leadership for the community services in their area. The postholder is responsible for the line management of the staff who work in these teams; for the performance management of the services in terms of quality, finance, human resource management and governance.