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Regional Fm Delivery Lead

2 weeks ago

Bristol, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 324330**Salary**:

- £42,618 - £45,831**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol Regional Centre, 3 Glass Wharf, Avon Street, Temple Quarter, Bristol, BS2 0ES,About the job

**Job summary**:
**Are you an experienced FM individual?**

**Have you got experience developing and mentoring a team?**

**Do you want to take the lead on our supplier relationships?**

**If you have thought ‘yes’ and it’s making you think about an FM career within HMRC, then this role in Bristol could be for you**

**Job Summary**

As an Estates team, we maintain an excellent facilities management service for our customers. As a Regional FM Delivery Lead, what you’ll be doing can vary day to day, but at it’s core we are looking for you to lead both our Hard and Soft FM services so that everyone in our Bristol office can perform at their best.

We are looking for you to proactively take the lead in managing our supplier relationships, delivering services in lie with our agreed contract performance levels. This can include and evolve into supporting the development of our customer focused services.

Crucial to the success of our Estates team, are our people. As an FM Regional Lead we need you to provide leadership, mentorship and guidance to your team, whilst ensuring a collaborative and joined up approach with the rest of the Bristol Estates team and wider Estates business operations.

**Job description**:
**Responsibilities**

Some of your responsibilities include:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services at the local level
- Manage customer feedback and Level 2 complaints
- Provide a proactive point of contact with hard and soft FM suppliers and landlords integrating
- Assure hard and soft FM supplier and landlord performance
- Plan, approve and deliver Minor New Works within budget
- Support the mobilisation of new service providers and de-mobilisation of existing suppliers
- Collate and inform appropriate management information to enable the effective management of the estate and suppliers
- Identify and manage customer service and FM risks

**Person specification**:
**Your Team**

As an integral part of the Bristol Estate, you will have line management responsibilities for those within your FM team. Gaining ownership and leading on the recruitment and selection of the team when needed, filling any skills gaps. You will mentor and develop the team so that everyone is qualified and experienced and successful in what they do.

**Essential Criteria**
- Minimum 2 years previous experience within a facilities management / contract management function
- Demonstrable experience within Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s

**Desirable Criteria**:

- IWFM Certificate Level 4 or equivalent is desirable (or a commitment to complete this within 24 months of take up duty)

**Benefits**
- Learning and development tailored to you
- A Civil Service Pension with an average of 27% employer contribution
- Flexible working, including at least 2 days a week working from home
- A diverse and inclusive working environment

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Government Property Profession technical expertise

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.Your CV should cover your job history. Your CV is for information purposes only and will not be scored.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

During the panel interview, your experience will be assessed, and you will be asked behavi