Fm Central Administrator

We are excited to recruit for two positions within our Facilities Management (FM) Central Administration Team

current Band 2 Administrators,

looking for their next challenge,

or looking to greatly extend their portfolio of work experience

**The posts that are currently available**:
1 Permanent, Full Time (secondments accepted?)

1 Fixed Term (6 months), Full Time

Both these posts are for 37.5hrs a week, working on a rota basis from Monday to Sunday with the following shift patterns:
6am - 2pm

2pm - 10pm

10pm - 6am

The role would suit a proactive, confident, self-starter who is prepared to work in a busy and often noisy open office within a fun team that works hard.

This is a varied and adaptive administrative role and a steep learning curve will be required at first.

The focus for the FM Central Administration Team’s day-to-day operation are as follows:
Process and monitor pay, annual leave, sickness, absences, appraisals etc.,

log faults/requests and close work orders once the work is completed,

provide full administration support in all aspects of the administration and general running of the Facilities Department.

Our Facilities Department comprises of circa 800 staff in various specialities such as (but not limited to):
Estate Management,

Portering,

Domestics,

Catering,

Laundry,

Materials Management,

Waste Management.

We are here to ensure a prompt and professional service is delivered at all times.

Very strong computer skills are required including excellent excel and data input experience.

We are looking for someone with an excellent telephone manner and good customer service/communication skills.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

North Bristol NHS Trust is an ambitious teaching and research organisation, and a specialist regional centre for Major Trauma, Neurosciences, Plastics and Burns, Orthopaedics and Renal services.

The Trust has a turnover of over £600m and over 12,000 staff which are predominately based in our state-of-the-art building on the Southmead Hospital site. The Trust is proud that our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.
- To operate and maintain the CAFM fault and request reporting system (Planet Enterprise): - To manage telephone calls to and from the department in a professional and timely manner (in accordance to service levels agreements)
- To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service
- Data inputting of information and hours relating to work orders
- To support management regarding Health and safety matters and to work in accordance with statutory requirements and Trust policies and procedures
- To be able to escalate calls to the Helpdesk Supervisor, Workflow Co-ordinator or appropriate Manager as necessary

A detailed Job Description is attached which highlights all tasks completed within the FM Central Admin department by all the various administrators.