Head Housekeeper

1 week ago

Bristol, United Kingdom Tenon FM Full time

**ABOUT THE ROLE**:
We are currently recruiting for a motivated, reliable and customer focused Head Housekeeper to supervise our team of Housekeepers and the Cleaning Services that we provide to our valued client based at Heath House Lane, Bristol, BS16 1EQ.

**Job Type**: Permanent/Temporary - Part Time.

**Pay Rate**: £ 11.36 per hour.

**Working Hours**: 37.5 Hrs per week, 8 Hrs per day, Working 5 days out of 7 - 07:00Hrs to 14:30 Hrs

**Start Date**: Immediately.

As a Head Housekeeper you will be in charge of undertaking cleaning duties across the site ensuring a complete cleaning service is provided in compliance with CQC and Health & safety Regulations.

**Key Responsibilities and Tasks**:

- As a Head Housekeeper, you will interact with and support the Account Management team in supervising a team of cleaning staff across your designated site(s).
- Timesheet administration.
- You will build effective relationships and ensure that employees are working productively and safely.
- Present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.
- You will work closely with the site teams to ensure excellent service delivery and that our clients have a better day, every day.
- Support and guide the site cleaning teams to achieve excellent service levels.
- Work with customers to address any specific requirements or concerns.
- Carrying out regular site cleaning audits.
- Support in the recruitment and training of new employees including site familiarisation detailing cleaning regime, waste procedures as well as opening and lock-up procedures.
- Provide hands-on cleaning support across sites and respond to cleaning requests as required.
- Provide up to date safety and COSHH training on a regular basis and record keep accurate records.
- Scheduling and assigning specific duties and roles to cleaners and ensuring they are carried out and maintained to the correct standards.
- Support in rota organization as well as providing accurate timesheets to the accounts management team.
- Manage equipment, materials and stock levels and making orders where required.
- Contribute to and maintain good relationships with customer representatives on site.

**ABOUT YOU**:

- Proven experience as a Head housekeeper.
- Ability to build credible relationships.
- Good IT skills, including Microsoft Office suite.
- Experience of audits and working with ISO 9001, 14001 and QHSAS 18001 standards.
- Ability to listen to and motivate employees.
- Proven record of being responsive and innovative.
- Self-motivated with the ability to work flexibly as part of a team.
- Strong organisational skills.
- Maintain professional internal and external relationships that meet our core values.

**ABOUT US**:
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can't provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

** STRICTLY NO AGENCIES **

The successful applicant will be required to submit a DBS Check.

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.

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