Administrative Assistant

Administrative Assistant

**Job Description**:
**Administrative Assistant**

**Bupa Place, Salford Quays**

**Permanent**

**Full Time (37.5 hours per week)**

**One day in office - Hybrid working**

**Salary £23,500 per annum+ fantastic benefits**

**Role**:
The role holder will ensure that all customer updates are processed accurately and within service levels adhering to local quality and operational metrics. They will use verbal and written methods to communicate with members, clients, internal departments, and outsourced colleagues on account administration queries. They will ensure the quality of the information loaded into the BUPA operating system is in line with business standards & quality metrics. The role holder will input MI information into the appropriate MI systems to allow for accurate management information.

They will ensure any complaints received from members or clients relating to customer support queries are logged onto BUPA complaints management system, investigated, and resolved, escalating to their STM where appropriate.

**What you'll do**:

- To maintain all group and member records by whichever method of the customers preference. These include but are not limited to - Enrolment, lapse, update, audits.
- Update relevant systems, ensuring all areas of the business are able to view current information.
- Complete and assist colleagues in the resolution of all group and member queries including outsourced partner queries.
- Liaison with internal departments of BUPA and outsourced partners
- Liaison with all customer groups to acquire essential membership information.
- To develop and maintain an up to date and accurate knowledge of appropriate BUPA products, policies, and initiatives in order to ensure that all queries are answered accurately.
- To ensure that they input appropriately onto MI reporting systems to enable membership work to be tracked and worked within KPI.
- Ensure work is sent appropriately to outsourcing partners.
- Ensure work is processed using the most appropriate delivery method - Individual updates or file uploads.
- To investigate and resolve any membership queries that have been raised by Internal or external customers.
- To use verbal and written methods to communicate with members, clients, internal departments, and outsourced colleagues on account administration queries.
- Ad-hoc projects and other responsibilities to enhance service to all customers both external and internal.
- Responsible for update of your own personal development file, including but not limited to CPD, Mandatory learning & T&C framework requirements.
- Maintain competency in the different methods of updating customer information - individual updates & file uploads.
- To be an active participant of the team by sharing skills and knowledge with other team members and to develop team and individual performance by acting as mentor in area of expertise.
- To ensure that any complaints received from internal/external customers regarding membership are logged onto BUPA complaints management system, investigated, and resolved.

**What you'll need**:

- Educated to GCSE standard or equivalent (with grade C passes in Maths and English).
- The ability to investigate, resolve and communicate internally & externally general queries.
- Excellent PC and Keyboard skills
- A very high standard of communication skills, both written and verbal
- Ability to remain confident, positive, and calm in a pressurised environment.
- Able to prioritise and organise own work.
- Able to work on own initiative.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place

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