Administrator /operational Support Advisor - Mental Health

Administrator /Operational Support Advisor - Mental Health

**Job Description**:
**Administrator/Operational Support Advisor - Mental Health, Wellbeing Services**

**Home-based, with occasional travel to either Salford Quays M50 3SP or Angel Court London EC2R 7HJ**

**Permanent. Full time, 37.5 hours per week. Monday to Friday on shifts between 07:00-20:00 and 1 weekend in every 6 (Get 2 weekdays off when working the weekend)**

**£25,000 per annum + fantastic benefits**

**We make health happen** by providing fast access to treatment and specialist mental health support. At Bupa, you'll enjoy a fun, social environment while making a significant impact for our customers, with solid benefits and growth opportunities.

**You'll make health happen by**:

- Supporting Bupa EAP, a leading provider of counselling services and Employee Assistance Programmes.
- Working with in-house Counsellors, Mental Wellbeing Practitioners, CBT Therapists, and Psychologists.
- Booking, rescheduling, and cancelling mental health appointments.
- Managing training, updating client files, and handling data input.
- Processing invoices and resolving invoicing queries.
- Making payments to third parties and managing projects.
- Providing MI data and handling ad-hoc queries.
- Adhering to Bupa's products, policies, and procedures.
- Supporting other teams and meeting tight Service Level Agreements.

**Key Skills / Qualifications needed for this role**:

- PC literate with good knowledge of Windows packages.
- Excellent communication skills.
- Adaptable, flexible, and eager to learn.
- Experience or interest in healthcare or mental health.
- Strong drive, empathy, compassion, enthusiasm, and self-motivation.
- Ability to respond rapidly and decisively.
- Proven customer service experience.

**Benefits**:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday (pro rata if part-time), increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money
- Interest
- free annual travel Loan to enable the purchase of public transport annual season tickets
- Wagestream - Have early access up to 40% of your earned wages within minutes
- Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place

Employee mentoring programme, Free flu jabs, Financial planning services, Health & wellbeing programme, Cycle to work scheme, Referral programme, Company pension, Gym membership