Customer Service Team Leader

**Who we are**:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

**_ Together, we will bring out the best version of yourself._**

**About the role: Advice Centre Team Leader**

Activate Learning now have an exciting opportunity for a Team Leader to join our established Advice and Admissions Team at Banbury and Bicester College.

Our Advice and Admissions teams are often the first point of contact for our learners and visitors, where we provide advice on the full range of courses and services offered at the college, and sometimes support and encouragement too, to overcome fears and perceived limitations. It’s our aim to help our learners to push past hurdles and achieve what they never thought was possible.

As the Advice Centre Team Leader, you will take responsibility for the day-to-day operation of our Campus Reception and Advice Centre at our Banbury Campus, where visitors receive a warm welcome, access relevant course information and advice, and are delighted by the whole customer experience.

You will supervise and develop the reception, advice centre and student crew staff to ensure the delivery of an exceptional customer experience that raises the reputation of Activate Learning and sets it apart from other providers.

**What do you need to be a successful Advice Centre Team Leader at Activate Learning?**

You will be highly motivated individual with experience of leading or supervising a team in a customer-facing role.

With a strong track record of high performance in a customer service or advice and admissions team, you will have excellent communication and interpersonal skills, with the ability to handle complaints professionally, motivate your team and build good relationships with faculty and group service departments.

**Why work with the Activate Learning Group?**

Here are some of our benefits:

- Enrolment into generous pensions schemes
- Generous annual leave entitlement
- Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
- An extensive Learning and Development programme with a range of CPD opportunities
- Specialised support and development for teaching staff
- Access to qualified coaches for all staff
- Leadership and Management development programmes
- Flexible working opportunities, where appropriate
- A comprehensive wellbeing programme including access to the Fika and Everymind app
- Mental Health support including access to Mental Health First Aiders
- Employee Assistance Programme
- Employee resource groups
- Cycle to work scheme
- Refer a friend vacancy incentive
- Access to student discount programmes
- Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level._
- Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK._
- If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers._