Employment Coach

**Introduction** Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary** Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.

Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.

**Essential Job Duties** 1. Meet personal performance targets and Key Performance Indicators

2. Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment.

3. Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.

4. Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.

5. Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).

6. Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups)

7. Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental health services, Local Authority Housing Services). With customer consent undertake case conferences with external agencies to jointly optimise support packages

8. Support the customer in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.

9. Fully understand the local labour market to source suitable job opportunities.

11. Market specific customers to employers.

12. Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.

13. Co-produce effective in-work support plans with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work. When appropriate facilitate job carving opportunities.

14. Be mindful of Health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.

15. Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme.

16. Develop relationships with key stakeholders to maximise customer opportunities.

17. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

18. Maintain IT files and customer records to the required compliance and quality standards.

19. Fully comply with company policies including those for personal data security, safeguarding and health & safety.

20. Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.

21. Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.

22. To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy

23. Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.

25. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.

25. Uphold and comply with Data Protection and confidentiality standards.

**Education and Experience Requirements**ESSENTIAL
- Empowers & Inspires Others
- Building Effective Relationships
- Analytical Thinking & Problem Solving
- Planning & Organising
- Demonstrates effective questioning skills, including probing and challenging
- Demonstrates effective coaching and mentoring skills
- Experience or ability to cold call and close agreements with employers
- Demonstrates the ability to market specific attributes of customers to employers
- Experience of working in a target driven environment
- Experience of working with people with multiple and complex needs, including health conditions and disabilities
- Understanding of how to affect positive behaviour change
- Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance
- Member of IEP
- GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
- A strong commitment to personal and professional development
- Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in emp