1st Line Support

2 weeks ago

London, United Kingdom Just IT Full time

A fast growing MSP in City of London is looking for 1st Line Support to join their lovely team of professionals

**Responsibilities**:

- Contribute to the vision and solutions, to add greater depth value to the business
- Working as part of a passionate team delivering the best service to our clients
- Logging all issues raised and providing end users updates on their support issues
- Administering and creating users within Active Directory
- Maintain IT team documentation in coordination with changes
- Building strong client relationships with your customer service skills and professionalism
- Maintaining & building workstations/laptops/printers
- Software installation
- User password resets/new user creation/termination
- Telephony support
- Cloud platform backup check & maintenance
- On site client visits to provide direct in-house support when needed
- Data centre visits when required with Senior Engineers for learning & growth
- Physical network cable patching when required for network services
- Physical assembly of new computers and IT equipment including network cabling
- Phone system support
- Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects
Skills and Experience
Must have:

- Be passionate about technology trends and new technologies
- Possess a can do/die hard attitude making sure things get completed to a high standard and never giving in
- Have a form of IT Qualification
- Have excellent verbal and written communication
- Be able to multitask
- Be able to work independently and collaboratively
- Customer service experience
- Experience in first line support AD, VMware, Microsoft
- Experience of Active Directory - managing users and computers
- Experience of Microsoft Windows operating system, MS Office suite and MS 365 services
- Experience supporting users operating within a corporate network
- Excellent communication skills and the ability to deal with staff at all levels of the business
Eventually progressing onto after successful placement:

- Cloud/Physical server builds
- Cloud/Physical firewall builds
- Client cloud migrations
- Network Troubleshooting
- Solution design
- Linux Opensource builds/Maintenance
- Opportunities to travel globally

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