Customer Service

1 week ago

Wallingford, United Kingdom Focus Resourcing Full time

You will be building excellent working relationships with both colleagues and contractors in the immediate business and beyond. Be the go-to person who designs and delivers an effective operation with colleagues, contractors, and suppliers. **JOB RESPONSIBILITIES**: **Logistics** - Responsibility for logistics planning - Co-ordinate incoming and outgoing equipment deliveries - Audit hardware received from events and restock - Identify equipment shortfalls - Stock management of hardware and consumables. **Suppliers** - Build, and maintain relationships with suppliers to help deliver financial returns and an improved service for our customers - Be the escalation point for supplier performance issues. **General** - Maintain an in-depth knowledge of the Company's product portfolio - Attend training to develop relevant knowledge, techniques, and skills - To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to for improvements - Improve and update procedures, keeping existing documentation up to date - Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time - Provide technical support for our on-site management team - Uphold customer service policies, procedures and standards - Produce regular reports to reflect the performance of the Customer Service. **JOB QUALIFICATIONS**: - Proven organisational skills, including time management - Excellent problem-solving skills - Self-sufficient with the ability to work with mínimal supervision - Proven strong verbal and written communication skills - Confident on MS Office and enjoys technology - Ability to work on your own initiative and have excellent attention to detail - Self - motivated and keen to learn and share knowledge - Ability to meet deadlines and manage time effectively - Be energetic, motivated, and enthusiastic with a "can do" attitude **A driving licence is required for this role

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