Customer Service Administrator

1 week ago

Wallingford, United Kingdom BCAS Limited Full time

**Customer Service Administrator**

**Purpose**

This is a dynamic and varied role which involves working alongside our partnership companies as well as building exceptional rapport with new and existing clients.

Encouraging company growth is a key objective of this position.

Being part of a small company. the role and its responsibilities will vary and will be dictated by the business need.

**Duties and responsibilities**
- Source and order parts for customers’ compressed air and vacuum equipment
- Produce quotations for spare parts and plant
- Record all relevant information on our Field Service Management and CRM Systems
- Keep customers advised on the progress of their order service - chase suppliers where necessary
- Issue invoices
- Provide aftersales support to customers, offering advice and guidance on technical queries
- Develop and maintain professional working relationships with all customers, suppliers and stakeholders
- Provide exceptional customer service, building relationships and ensuring all customers are dealt with efficiently and effectively
- Assist the service team with daily standard operations
- Utilise all customer interactions to inform of services available
- Any other duties which commensurate with the accountabilities of the post

**Background and skills requirement**
- Previous experience in a customer service role
- A technical mindset that will enable product knowledge and understanding
- Excellent written and spoken communication skills
- Very strong organisational skills
- Proficiency in MS Office Suite including Word and Excel
- A professional and positive attitude to customer service
- A proactive and commercial approach to resolving customer queries
- A keen eye for detail - and for opportunity

**Benefits include**:

- Free, on-site parking
- Competitive salary (dependent on experience)
- Contributory pension scheme
- Ongoing training OEM and external professional training where appropriate
- Life assurance
- Modern office environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We seek to create a productive environment, representative of different cultures and groups, where everyone has an equal chance to succeed.

**Strictly no agencies**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 - £27,500.00 per year

**Salary**: £24,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wallingford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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