Customer Service Administrator

3 days ago

Manchester, United Kingdom MSS Products Ltd Full time

**About us**

MSS Products Ltd is based in Greater Manchester. We are professional, agile and professional.

Our work environment includes:

- Modern office setting
- On-the-job training
- Relaxed atmosphere
- Safe work environment

Job Overview:
We're on the lookout for an enthusiastic and customer-centric individual to join our dynamic team as a Customer Service Administrator. In this role, you'll be the frontline ambassador of our brand, ensuring unparalleled service delivery. Initially a temporary position, there is a pathway to permanency for the right fit.

**Responsibilities**:

- Manage inbound customer inquiries promptly and efficiently.
- Deliver accurate and timely information on our products, services, and order statuses.
- Seamlessly process customer orders, ensuring precision and efficiency.
- Elevate the customer service experience, actively engaging with clients to foster organic growth.
- Address customer complaints or concerns with tact, empathy, and a commitment to resolution.
- Maintain meticulous customer records, updating interactions, account details, and order information.
- Foster cross-departmental collaboration to guarantee customer satisfaction and swift issue resolution.
- Uphold and manage customer sales order reports with precision and diligence.

**Skills**:

- Exceptional verbal and written communication skills.
- Strong analytical acumen to discern and address diverse customer needs effectively.
- Capacity to juggle multiple tasks while upholding meticulous attention to detail.
- Mastery of phone etiquette and the ability to handle customer inquiries with professionalism and finesse.
- Adept problem-solving prowess to tackle customer concerns efficiently and effectively.

Expected hours will be 36.5 per week

**Job Type**: Temp to perm
Contract length: 3 months

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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