Service Advisor

6 days ago


Heywood, United Kingdom Volksmaster Ltd Full time

Volksmaster Ltd are currently looking to recruit Heywood.

We are looking for an individual who wants a career and not just a job
- **Volksmaster Ltd**_are a Volkswagen/Audi Vehicle Repair centre with 4 branches throughout Oldham, Bury and Heywood.

**Duties will include**:

- Greet customers and listen to their concerns regarding their vehicle.
- Advise customers on the type of service or repair needed based on time/mileage and prices.
- Ensure customer satisfaction by delivering prompt and courteous service.
- Schedule service appointments for customers.
- Record customer service history, including repairs, maintenance, and other service records online or in service history books.
- Provide customers with written estimates for repairs and parts.
- Keep customers updated on the progress of their service and notify them of any changes to the estimated time of completion or cost.
- Sell additional products and services when appropriate, while maintaining a high level of customer satisfaction.
- Prepare and present detailed invoices to customers, explaining the services provided, costs, and payment terms.
- Ensure that billing is accurate and handle customer payments, including credit card and cash transactions.
- Maintain customer relationships to encourage repeat business and build customer loyalty.
- Maintain a clean and organised service area.
- Excellent written and verbal communication skills
- Hard-working
- Reliability
- Excellent computer skills
- Fast learner
- Previous reception experience is desirable
- Motor trade experience preferred but not essential

Hours - Monday to Friday 8:00am -17:30pm (30 Min Lunch) - NO WEEKENDS OR BANK HOLIDAYS

Holidays - 28 days annual leave (including bank holidays)

**Job Types**: Full-time, Permanent

Pay: £12.50-£14.50 per hour

**Experience**:

- Service Advisor: 2 years (preferred)
- Administrative: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SAHEY002



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