Servicing & Deployment Coordinator

2 weeks ago

Norwich, United Kingdom Gasway Full time

Gasway are East Anglia’s premier heating experts delivering both reactive and planned solutions to our wide base of customers. We have a new opportunity to join our team as a Service & Deployment Coordinator.

**Your key responsibilities will be;**
- Operate as the first point of call for engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
- Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements.
- Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
- Record and maintain legislative documentation.
- Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.
- Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
- Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.

**Required qualities and experience**:
This is a busy and demanding role and as such, you will be able to meet the following essential required skills:

- Proven administrative experience with the ability to adopt new processes and procedures whilst managing multiple work streams.
- Experience of dealing with customers by phone and the ability to liaise effectively with a range of audiences.
- Demonstrate competent IT skills and experience with using Microsoft Packages and systems.
- Evidence of effective planning and organisational skills to manage conflicting priorities and deadlines, with minimum supervision.
- Demonstrate a methodical and flexible approach, with high accuracy and attention to detail.
- Proven ability to gather and review information, identify appropriate planning and deployment solutions and recommend associated actions.

**In addition to a competitive salary, we can offer the following additional benefits**:

- **Holiday**: We offer 22 days holiday plus Bank Holidays which will increase with your length of service.
- **Rewards platform**:providing access to benefits like, Cycle to work scheme, store discounts, vouchers, health plans, eye care vouchers etc.
- **Buy or sell up to 5 days of annual leave**
- **Company pension contribution**
- **Employee Assistance Programme**:Supporting mental health, wellbeing, and financial health.
- **Company Sick Pay**
- **Family Friendly Leave**
- **Skill Development/ Learning Opportunities**

Pay: £24,960.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1126

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