Customer Relations Advisor
20 hours ago
Inclusive Consulting is thrilled to be partnering with our housing development client based in Sheffield during their search for an enthusiastic Customer Relations Advisor.
In this role you will be responsible for supporting the delivery of a fantastic customer experience. You’ll work alongside the Customer Relations Manager and be a proactive member of the customer care team and ensure the delivery of an efficient and quality led aftercare service.
This role would suit a passionate individual with a keen eye for detail and the ability to complete administrative tasks accurately. You should have excellent customer relationship management skills within an on-line context as well as a face-to-face setting, and be able to work, collaborative and respectfully with the wider business.
On offer is a salary of up to £31k DOE, 26 days of annual leave, a company pension, and an excellent wider benefits package.
**Key Responsibilities**:
- Deliver excellent customer service by championing the customer journey
- Actively support the regional sales team and the wider business to meet customer expectations.
- Manage complaints in an efficient and timely manner
**Key Attributes**:
- Excellent customer service communication skills, both written and verbal
- IT literate especially in relation to Microsoft packages
- Experience working within a customer service role
- Strong collaborative, teamwork and interpersonal skills
**What’s on offer**:
- Salary of up to £31k DOE
- 26 days of annual leave plus bank holidays
- Bonus Scheme
- Company Pension
- Private Medical Insurance
- Life Assurance Scheme
- Share Purchase Plan
- Store Discounts
- Development Opportunities
**Job Types**: Full-time, Permanent
Pay: Up to £31,000.00 per year
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 26/09/2024
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