Customer Advisor

**Customer Advisor - Metered Billing**:

- Salary up to £27,530- Location Pity Me, Durham**About the role**

**Customer Advisor - Metered Billing**

**Full Time 37hrs**

**Up to 12 months Secondment/Fixed Term Contract**

**Salary up to £27,530**

**Location - Pity Me, Durham**

**Do you want to provide our customers with amazing customer service?**

**Do you enjoy working in a fast-paced environment?**

**Want to help us become the National Leader in the Water industry?**

**If yes, then we are looking for you to join us as a Customer Service Advisor.**

**About the role**

At Northumbrian Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have.

Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. That’s why the approach of our inclusivity strategy is so important. We are building on the range of support that is already in place, always aiming to make sure that our people consider how best to serve every single customer. As we have developed our business plan for 2020-25, we have made sure our customers have been involved in order to help deliver an outstanding service.

Working as part of a team of Customer Service Advisors, you will provide the business with your expertise in managing the metered billing process. You will play a pivotal role in supporting the business by investigating high and low consumption and having quality conversations with our customers.

We are passionate about customer service, so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required to work in our Metered Billing Team.

**About you**

Our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience, therefore, we are looking to speak to people who have a track record of delivering great service.

From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That’s why we are looking to speak to people who have a track record of delivering great service.

Previous experience in a similar environment would be great, however, just as important are excellent communication skills, and a real drive to wow our customers.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Creative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan