Customer Contact Advisor

7 days ago

Durham, United Kingdom Bernicia Group Full time

**Customer Contact Advisor**

**Location**: Ashington/Durham

**Contract**: Permanent - Full Time

**Hours**: 37 per week, Monday - Friday

**Salary**: £25,023 per annum.

**Closing Date**: Monday 12th May 2025, 5PM.

Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you

**About the role**:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Teams based at either of our offices in Ashington or Durham.

As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.

Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.

**About you**:
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?

Are you passionate about delivering front line call handling and looking for a new opportunity challenge?

You’ll need excellent communication skills and a team focused approach to work to succeed in this role.

**The Benefits**:

- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back - over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme - up to the age of 21 or 24 if in full time education - that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.

**About us**:

- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

For more information regarding this role, please contact:
**Diane Bliss**on **0191 238 3205.**
- ________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.

**Job Types**: Full-time, Permanent

Pay: £25,023.00 per year

Work Location: In person

Reference ID: 276122INDX

  • Digital Customer Advisor

    2 weeks ago

    Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Digital Customer Advisor - Operations Contact Centre**: - Salary £23,676 - £29,595 (depending on experience)- Location Pity Me, Durham**About the role** **Digital Customer Advisor - Ops Contact Centre** **12 Month Fixed Term/Secondment** **37 hours per week** **Salary - £23,676 - £29,595 (depending on experience)** **Pity Me, Durham** **About...

  • Contact Centre Advisor

    1 week ago

    Durham, Durham, United Kingdom Bernicia Group Full time £25,023 - £40,000 per year

    When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Location:Pity Me, DurhamContract: Temporary 12-month fixed-term contractHours:37 hours per week, Monday to FridaySalary:£25,023.00 per annumClosing Date: 5pm, 24th November...

  • Contact Centre Advisor

    3 days ago

    Durham, United Kingdom The Federation of Independent Retailers Full time

    **CONTACT CENTRE SALES ADVISOR** **Who are we?** The Fed is a trade association which has supported independent retailers since 1919, across the United Kingdom and Ireland. We enjoy what we do in providing membership benefits and making life easier for retailers around the nation. We have high ambitions for the future and a great team in place to support...

  • Contact Centre Advisor

    2 weeks ago

    Durham, United Kingdom Pulman Group Full time

    **Contact Centre Advisor - Pulman Skoda, Belmont, Durham** We have an exciting opportunity for an individual to join our Service Bookings team. This role will be the initial contact for customers booking their vehicle service requirements. You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham. **The...

  • Contact Centre Advisor

    7 days ago

    Durham, United Kingdom Pulman Group Full time

    Are you a customer service advisor? At Pulman we put people at the core of our strategy, from delivering that fantastic customer experience to supporting and developing our amazing employees. We therefore have an exciting opportunity for an individual to join our Contact Centre team at Pulman Skoda in Durham. **The Role**: This role is ideally suited to an...

  • Customer Service Advisor

    5 days ago

    Durham, United Kingdom NRG Full time

    **Job Details**: - **Posted**: 6 months ago - **Location**: Durham, England - **Salary**: £10.39 per hour - **Discipline**: Contact Centre - **Client**: greenbean - **Job Ref**: PROF_169451 **About the role**: We are working with a client based in the heart of Durham City Centre to recruit a number of Customer Service Advisors on a temporary ongoing...

  • Customer Advisor

    1 week ago

    Durham, United Kingdom Kingfisher Full time

    OverviewCustomer AdvisorPart time - 12 hours per weekFixed Term Contract until 31st JanShifts available Monday - Sunday 7.00am - 10.00pmUK Notional hourly rate 12.71 per hourB&Q Stockton on TeesWe believe anyone can improve their home to make life better. Every day we give our millions of customers theideas advice tools and confidence they need to create a...

  • Customer Advisor

    2 days ago

    Durham, Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    Salary£24,880 - £31,100 depending on experienceLocationPity Me, Durham, County DurhamAbout the roleCustomer Service Advisors – Billing Contact CentreFrom £24,880 - £31,100 depending on experienceFull Time, PermanentPity Me, Durham/Hybrid workingAssessment Centre for this role will take place WC 16th November 2025.Do you want to provide our customers...

  • Customer Advisor

    2 weeks ago

    Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Customer Advisor - Operations**: - Salary up to £14,881 (depending on experience)- Location Pity Me, Durham**About the role** **Customer Advisor **-** Operations** **Full Time - 37 hours per week** **Permanent** **Salary - up to £27,530 (depending on experience)** **Pity Me, Durham** **About the role** We are looking for dynamic customer focused...

  • Customer Advisor

    2 weeks ago

    Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Customer Advisor - Operations**: - Salary up to £14,881 (depending on experience)- Location Pity Me, Durham**About the role** **Customer Advisor **-** Operations** **Part time - 20hrs per week** **Permanent** **Salary - up to £14,881 (depending on experience)** **Pity Me, Durham** **About the role** We are looking for dynamic customer focused...