Contact Centre Advisor

3 days ago

Durham, United Kingdom The Federation of Independent Retailers Full time

**CONTACT CENTRE SALES ADVISOR**

**Who are we?**

The Fed is a trade association which has supported independent retailers since 1919, across the United Kingdom and Ireland.

We enjoy what we do in providing membership benefits and making life easier for retailers around the nation.

We have high ambitions for the future and a great team in place to support you with yours.

**Who do we need?**

A passionate and dedicated Contact Centre Advisor to join our team in the Durham Head Office. You will work 37.5 hours per week, covering hours between 07:00 to 17:00 on Monday to Friday and occasional weekends on a rota basis (time is given back in lieu).

You will be a motivated salesperson or looking for a new opportunity in sales who enjoys working to targets and business to business sales. You will also be able to identify opportunities to recruit members and excite existing members about our partners offers and benefits of membership to encourage engagement. You will also be someone who enjoys some variety in your day and wants to help existing members solve their problems.

This could be the ideal career opportunity for you if you have previously worked in customer service, sales, retail or have finished college or university and are seeking a new challenge.

Reporting to the Contact Centre Manager you will work alongside the Contact Centre team supporting the membership and wider business.

Having values and skills such as strong communication, integrity, empathy, and desire for continuous improvement will be vital to this role as our organisation needs a forward-thinking advisor to drive innovation.

**What will you receive?**
- The role is permanent, offering a salary of £21,000 per annum.
- Performance-based bonus in which you can earn up to 5% of your annual salary.
- We have company paid lunches at the end of each month.
- Our people strategy is focused on ensuring every individual has a plan to gain exciting training opportunities, in order to develop personally and professionally in their career.
- Cycle to Work Scheme (quote limit up to £1,500 quote).
- Pension 4% ER contribution.
- Savings Credit Union - low interest loans.
- 25 holidays plus bank holidays.
- Life Assurance Scheme (3x salary).
- EyeCarePlan vouchers for free frames and discount on designer catalogue.
- Enhanced pay for maternity and other family friendly leave.
- Employee Assistance Programme (counselling, bereavement, and probate support).
- Internal team of trained Mental Health First Aiders.

**What is the process?**
- We are reviewing CVs quickly as they come in
- Interviews and a short roleplay on the phone will take place at Bede House with the Contact Centre Manager and Team Leader.
- Onboarding would involve training off and on the phones with supervision from your colleagues, whilst on an induction plan, meeting people around the business to understand what we do.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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