Sales Support Administrator

Job Title: Sales Support Administrator

Company: UK Connect Ltd

Department: Commercial Operations

Employment: Full Time, Permanent

Location: Office-based at UK Connect HQ, Farnborough

Reports To: Head of Client Services

Role Summary

UK Connect seeks a Sales Support Administrator with prior experience in giving high-level administrative and customer commercial support, to help enhance our growth within the Construction Sector and other targeted industries. You will be pivotal in enabling the sales team to concentrate on both fostering relationships and propelling revenue growth with our clients. Our mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support.

About UK Connect

UK Connect is the leading national provider of advanced wireless connectivity, IOT solutions and professional services. We are the market leader in the UK construction sector. We enable our customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation. We remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few.

Established in 2013 with a robust CAGR of 32%, UK Connect connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: Collective Experts, Thinking Differently and Getting it Done.

About You

As an ambitious and dynamic individual, you possess a proven record in business and commercial administration. You have an ability to engage stakeholders at all levels and understand how the Sales function contributes to the overall customer experience. You have a passion for attention to detail and a dedication toward world-class customer service.

Key Responsibilities
- Order Management: Oversee the management and processing of all chargeable work order requests to ensure prompt and accurate delivery.
- Renewal Processing: Ensure all non-monthly renewals are executed on time and accurately.
- Customer Assistance: Offer ad hoc support to address the needs or concerns of our customers.
- Sales Team Support: Assist with team tasks and inquiries as needed.
- Sales Order Updates: Provide customers with updates regarding their sales orders, amends and/or account queries.
- System Data Accuracy: Ensure systems used by the Commercial teams are up to date and accurate.

Desirable Qualifications and Experience

Qualifications
- Vendor specific qualifications (Cradlepoint, Ruckus & others).

Experience- Proven hands-on experience within a dynamic business and/or commercial administrative role.

Company Culture and Values

What's In It for You?

You can make a real difference to our business, knowing you are supported by a team of 55 across two offices. We are not like other businesses with shareholders to impress, or unrealistic objectives. At UK Connect, we take a long-term view of things, meaning our focus is on fully funded personal and professional development, helping you work to the best of your abilities.

Benefits
- 25 days annual leave as standard, with options to get more time off.
- Enhanced Pension.
- Enhanced Maternity/Paternity Leave.
- Death in Service (4x salary).
- Unique benefits points scheme giving access to lucrative offerings.
- Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work 2021, 2022, 2023 & 2024).
- Work under a Managing Director recognised as One to Watch in The LDC Top 50 Most Ambitious Business Leaders Programme.
- Modern and progressive office space.
- Free Parking.
- Café, Gym and Restaurant on-site.
- Opportunity to work with a dynamic and innovative team.
- Chance to make a significant impact on the growth of a successful company.