Service Link Officer

7 days ago

Hemel Hempstead, United Kingdom Hertfordshire CC Full time

**About the team**
We’re transforming debt recovery by focusing on generating revenue for Hertfordshire County Council and prevention of debt. Our team consists of 9 Service Link Officers, supervised by 2 Senior Finance Officers/

Our current drive within debt services - planning and resources is to focus on recovery of debt for care services received. We’re looking for a motivated individual who is able to adapt to change and pivot quickly in response to new guidelines and agreements.
**About the role**
You will be at the forefront of debt recovery activity. You’ll work alongside a team of experienced individuals, leading on resolving complex debt recovery issues with our customers and their families, as well as investigating related financial queries, identifying and reporting potential safeguarding concerns.

Interpersonal skills and teamwork are essential to the development of our team and our overall success. In order to carry out recovery activity with a clear direction, you’ll have frequent interactions with key internal and external stakeholders
- such as the Central debt, Income and finance and Legal teams.
**About you**
Essential:

- Experience in query resolution using various systems
- Excellent knowledge of Microsoft Excel and Word, in addition to good numeracy and general IT skills.
- Good diary and time management skills to be able to prioritise workloads and adhere to timescales set when pursuing payment of outstanding invoices
- Evidence of creating reports to enable monitoring for management information
- Strong negotiation and influential skills
- Excellent communication skills
- Ability to manage challenging conversations
- Ability to work both independently and as part of a team
- Management of individual workloads with direction
- Travelling for client visits - driving licence and access to a car

Desirable:

- An NVQ level 3 in accounting and financial qualification, or equivalent, is desirable
- Knowledge of credit control, accounting and debt recovery
- Experience in local government

**How to apply**

**Additional information** Disability Confident**

**Safeguarding**
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

**Driving required**
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

**English Fluency**
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC27914

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