Customer Services Administrator

4 days ago

Hemel Hempstead, United Kingdom Certa Service Full time

We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business. An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams.

Required hours: Monday to Friday 08:30-17:00

**Required skill set**:

- Strong organisational & time management skills.
- Existing knowledge of customer service requirements & procedures.
- People first attitude.
- Excellent verbal & written communication skills.
- Proven experience in a related process driven role.
- Knowledge of Microsoft Suite computer programs.
- Proficiency in document management.
- Proven problem-solving skills, an ability to research & an aptitude for helping others
- Knowledge of the catering equipment industry is an advantage.
- Service and maintenance knowledge is an advantage.
- Keen attitude to progression in a fast growing company.
- Enjoys working in a close knit team environment.

**Day to day tasks**:Allocation of responsibilities are shown further below.
- Working alongside Service Manager to assist with service call management from start to finish.
- Customer liaison and query resolution.
- Managing all incoming calls and directing them appropriately.
- To improve purchasing of spare parts to ensure we are competitive and cost efficient.
- Ensuring processes are being followed internally to ensure margin/profit improvement.
- Maintaining high levels of customer satisfaction.
- Organising meetings and scheduling appointments where required.
- Assisting with creation & management of proposals.
- Performing data entry roles, inc. updating records and databases for marketing, staff, finance and legal.
- Managing office supplies, inc. stationery & multimedia equipment
- Managing staff holiday rota & absence logging.
- Collecting and analysing customer feedback.

**Direct responsibilities; **you will be directly responsible for:

- Managing all incoming calls and directing them appropriately
- Ensuring processes are being followed internally to ensure margin/profit improvement Ensuring all customers are continually being looked after.
- Reporting all statistics from quotation lists and ensuring quotation record is up to date.
- Customer liaison and query resolution.
- Performing data entry roles, inc. updating records and databases for marketing, staff, finance and legal.
- Managing office supplies, inc. stationery & multimedia equipment.
- Collecting and analysing customer feedback.

**Shared responsibilities; **you will have shared responsibility for:

- Working alongside Service Manager to assist with service call management from start to finish.
- To improve purchasing of spare parts to ensure we are competitive and cost efficient.
- Assisting with bookkeeping, budgeting and billing cycles (inc. invoicing)
- Organising meetings and scheduling appointments.
- Assisting with creation & management of proposals.

**Job details: Salary and Package based on experience**

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Day shift

Work Location: In person

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