Scheduling Administrator
2 weeks ago
Position Overview Experienced Scheduling Administrator - Hemel Hempstead Orion Building Engineering Services Ltd has a fantastic opportunity to add to our expanding administration office team with the role of a Scheduling Compliance Administrator. The role is fundamental to ensuring the efficient smooth management and deployment of work to meet operational needs and customer expectations, with the scheduling and coordinating of engineers across a range of planned and reactive works, ensuring optimal resource allocation and efficient service delivery. Working closely with managers, engineers, and clients, you will play a key part in keeping operations on track and exceeding client expectations. Duties Coordinate and manage scheduling for the engineering team Ensure accurate documentation of all times to ensure compliance is met and for client information Liaise with engineers and clients to provide and deliver efficient scheduling of works and update on appointments Support and assist in administrative tasks as needed to support the department operations Answer incoming calls and deal with queries Respond to emails from clients Prioritise workloads effectively to meet operational needs and customer expectations Provide exceptional customer service and answer any client questions or relay these questions back to the office Consistently follow up on open queries and jobs to aid closure and completion Requirements Demonstrate behaviours in line with our company values: Honesty, Professionalism and Quality Proven experience in a scheduling or related field Have strong administrative skills Familiar with CRM and scheduling software (JobLogic and Collabit desirable) The ability to work accurately with high attention to detail Ability to react quickly, reliably and resiliently under pressure and adapt to changing circumstances Flexible and adaptive thinking with a proactive approach to planning and managing change Excellent written and oral communication skills, with proficiency in clear, professional English. Must be able to listen and assert where necessary Be proficient in data entry Have an excellent telephone manner Have the ability to work effectively as a team Positive attitude and work ethic Good presentation, planning, and organisational skill, self‑motivated and able to work under their own initiative Clean DBS Record Package and Benefits 40 hours per week – Monday to Friday. The position is based on a flexible hybrid working model typically 3 days per week in the Hemel Hempstead office, depending on business needs. Employee Assistant Programme, offering full‑time mental health support, counselling sessions, for personal and family use. Annual performance review process. General perks, benefits and discount offerings. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Administrative and Support Services Equal Opportunity Orion Building Engineering Services are committed to equal opportunities and recognise the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us. #J-18808-Ljbffr
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Hybrid Scheduling
2 weeks ago
Hemel Hempstead, United Kingdom Orion Building Engineering Services Ltd Full timeA leading building engineering firm in Hemel Hempstead is seeking an experienced Scheduling Administrator to manage scheduling for engineers, ensuring compliance and exceptional service delivery. The ideal candidate will have proven experience in scheduling, excellent administrative skills, and strong attention to detail. This full-time role offers a...
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Administrator
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Hemel Hempstead, United Kingdom Office Angels Full timeAdministrator £26,000 - £29,000 Watford JOB TITLE: Administrator LOCATION: Hemel Hempstead CO. TYPE: Manufacturing HOURS: Monday - Thursday 8am - 4.30pm, Friday 8am - 1pm BENEFITS: 23 days annual leave + Bank Holidays + Birthday, Pension Scheme, Parking on-site, sharesave scheme. Discretionary employee bonus scheme, Life assurance, Healthcare cover,...
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